Pros 
Cons A Consistent Shine: What Customers are Saying About Hair Emporium
Hair Emporium in Cheltenham consistently receives high praise, boasting a 4.6-star rating and a loyal clientele. It’s clear from reviews that this isn’t just a salon; it's a place where clients build relationships and trust their stylists. A recurring theme amongst customers centres around the expertise of Mary, who is frequently lauded for her professional approach, in-depth knowledge of colour (specifically blonde!), and ability to deliver exceptional results. Many patrons, like one who actively travels from St Kilda East, are willing to go the extra mile for her skills.
Here's a snapshot of what sets Hair Emporium apart, according to its happy customers:
- Exceptional Colour Expertise: Mary is consistently highlighted for her mastery of colour treatments, foils, and maintaining healthy blonde hair.
- Listening & Understanding: Stylists, especially Mary and Naomi, don't just perform cuts and colours; they truly listen to clients’ desires, offer considered advice, and discuss realistic expectations.
- Accommodation & Flexibility: The salon is remarkable for its ability to fit clients in, even on short notice, showcasing a genuine commitment to customer service.
- Warm & Friendly Atmosphere: Clients repeatedly mention the welcoming and friendly environment created by all staff members.
- Long-Term Hair Health: Patrons appreciate stylists' focus on not only achieving desired looks, but also maintaining the overall condition of their hair.
Beyond the Cut: Services & Client Experiences
Hair Emporium doesn't just offer standard hair services; it provides a collaborative experience. Customers describe a process where they actively participate in the decision-making regarding colour and style, with stylists — particularly Naomi and Mary — offering insightful pros and cons analysis. This consultative approach ensures results align with both the client’s vision and the health of their hair. One customer notes the importance of this dialogue, highlighting that her stylists discuss the level of care required for achieving the desired look.
The salon seems particularly adept at handling new clients and those with complex hair needs. One reviewer, initially nervous about having a significant amount of hair that hadn’t been treated in months, felt immediately at ease thanks to Mary’s warmth and expertise. This exemplifies the salon's ability to build rapport and provide reassuring service.
Here's a breakdown of the services frequently discussed in reviews:
| Service | Customer Feedback Summary |
|---|---|
| Haircuts | Precise, well-executed, and tailored to the client’s preferences. |
| Colouring (Foils) | Expertly done, with a focus on achieving desired tones and health. |
| Blonde Maintenance | Mary particularly praised for knowledge and ability to care for blonde. |
| Consultations | Thorough and collaborative, with open discussion of options. |
Practical Details & Accessibility: Planning Your Visit
Hair Emporium operates from its Cheltenham location at 306 Charman Rd, 3192. It’s conveniently accessible, and while walk-ins aren’t explicitly discouraged, appointments are highly recommended. The salon’s hours cater to a variety of schedules:
- Monday: 9:00 am – 5:00 pm
- Tuesday: Closed
- Wednesday: 9:00 am – 5:00 pm
- Thursday: 9:00 am – 9:00 pm (Extended Hours!)
- Friday: 9:00 am – 5:00 pm
- Saturday: 8:30 am – 2:30 pm
- Sunday: Closed
Payment options are modern and convenient, with acceptance of credit cards, debit cards, and NFC mobile payments. Hair Emporium also proudly identifies as a women-owned business, adding another layer to its appealing ethos. While basic amenities like a toilet are available, the focus clearly remains on hair services and the overall client experience.
A Salon That Feels Like Family
Beyond the technical expertise, the overwhelming sentiment surrounding Hair Emporium is one of genuine care and connection. People don’t just leave with great hair; they leave feeling valued and understood. One review eloquently describes it as a salon that "always tries its best to accommodate" clients and "truly wants you to leave happy."
This sense of community is further amplified by the stylists' dedication to building relationships. Reviewers reflect on the salon being “welcoming” and how stylists “try to make a good relationship with you in the time you’re there”. Numerous clients express long-term loyalty, with some stating they've been going to Hair Emporium for quite some time and will continue to do so.
“This hairdresser is one in a million! Mary and Naomi are amazing for colour and cuts, actually LISTEN to what you want, and always try their best to accommodate you for a last minute appointment.” - Sheryl Jones.
This quote encapsulates the essence of Hair Emporium: a salon where skill meets genuine care, creating an experience that consistently leaves clients feeling confident, refreshed, and ready to face the world. You can reach them at +61 3 9583 0044.