Pros 
Cons A Patchwork of Pricing Concerns
Cuts Only Cheltenham has attracted attention – and not always the positive kind – regarding its pricing structure. Several customers have reported discrepancies and a lack of transparency when it comes to the cost of a haircut. A particularly frustrating experience detailed by one customer involved being quoted two different prices for a student haircut within minutes of each other.
The staff member, described as an older Asian lady, offered a series of shifting explanations – differentiating between primary and secondary school students, and introducing weekday variations – none of which aligned with the clearly displayed price board. This creates a sense of disingenuousness, leaving potential clients wary and distrustful.
It appears clarifying costs before a service is rendered is crucial, as multiple reviews suggest ‘flip-flopping’ is common. Here’s a quick breakdown of the concerns:
- Inconsistent Student Rates: Conflicting information about pricing for different age groups.
- Hidden Weekday Surcharges: Unadvertised price variations based on the day of the week.
- Misleading Price Boards: Discrepancies between advertised pricing and actual charges.
- Lack of Transparency: Difficulty obtaining a clear and accurate quote upfront.
Customer Service Shortcomings and Wait Time Issues
Beyond pricing, concerns arise regarding the level of customer service provided at Cuts Only Cheltenham. A significant number of reviews highlight frustrations with waiting times and perceived disrespect towards clients. One individual shared a disheartening account of waiting for 20 minutes, only to be bypassed when another customer walked in and was immediately attended to by a blonde, heavier-set hairdresser. This experience was described as both “incredibly frustrating” and “disrespectful”.
This isn't an isolated incident. Complaints suggest a disregard for appointment schedules and a general lack of consideration for customers’ time. The salon does appear to be family-friendly, advertising itself as “good for kids” and offering a wheelchair-accessible car park and entrance – however, accessibility doesn’t seem to extend to a consistently positive experience for all customers.
“I expect better customer service, especially in a professional environment like this.” – A Sentiment Echoed by Multiple Patrons.
Haircutting Quality: A Divisive Topic
The quality of the haircuts offered at Cuts Only Cheltenham is widely debated, with experiences ranging from “very satisfied” to utterly disastrous. Several customers report receiving cuts that were uneven, “hacked,” and failed to meet their specifications.
A recurring theme in the negative reviews is a lack of attentive listening on the part of the hairdressers. Clients describe stylists proceeding with cuts despite clear instructions to the contrary, resulting in significant distress and the need for corrective work at another salon. One devastating case involved a client whose hair was left with “random straggled ends” and “no clean up” – described as looking like it had been “hacked”.
The following table summarizes key issues mentioned regarding haircut quality:
| Issue | Frequency | Details |
|---|---|---|
| Uneven Cuts | High | Noticeable differences in length between sides of the hair. |
| Hacked Appearance | High | Blunt, choppy ends and a generally unrefined finish. |
| Ignoring Instructions | Medium | Stylists proceeding despite explicit client guidance. |
| Blotchy Shaving | Low | Unevenly shaved sections, particularly around the sides. |
| Poor Trim | Medium | Hair cut significantly shorter than requested. |
Concerns About Stylist Qualifications & Confrontational Behaviour
Perhaps the most alarming criticisms leveled against Cuts Only Cheltenham concern the qualifications of its staff and instances of unprofessional behaviour. A particularly troubling review details a daughter’s haircut performed by someone the parent doubts holds any hairdressing qualification. Despite the disastrous result – scissor marks, unevenness, being cut too short – the salon initially offered only to take more length off. A refund was only issued after a request to see the stylist’s credentials.
Furthermore, several customers allege confrontational behaviour from stylists when expressing dissatisfaction. One individual details a hairdresser, named Kim, yelling at them for seeking a fix for an uneven cut, even suggesting they visit a more expensive barber if they desired higher quality. This type of reaction is unacceptable and contributes to a hostile environment for customers attempting to address legitimate concerns. The salon’s phone number is +61 3 9585 4260 for anyone wishing to discuss these issues directly.