Best Cuts And Colour: Salon Excellence Meets Hair Disappointment

A Mixed Bag of Brushes: Customer Experiences at Best Cuts And Colour

Best Cuts And Colour, located on Nepean Hwy in Cheltenham, VIC, presents a fascinating case study in customer satisfaction. With an overall rating of 3.9, the salon clearly has its devoted fans and those who’ve experienced significant disappointment. A glance at recent feedback paints a picture of a business where individual stylist skill seems to heavily influence the overall experience.

The salon boasts accessible facilities – wheelchair access to both the car park and entrance are confirmed – and accepts a variety of modern payment methods including credit cards and NFC mobile payments. Interestingly, despite noting it’s “good for kids”, facilities like a toilet aren’t listed as being available. However, the core offering – hair services – is where the biggest variance in opinion arises. Many customers highlight positive experiences, often specifically praising the skill and personality of certain stylists.

Here's a breakdown of frequently mentioned positives:

• Exceptional Stylists: Annie and Ani receive consistent praise. Customers repeatedly state they’ve found their ‘forever stylist’ in these individuals, citing their ability to listen, advise, and deliver results that exceed expectations.
• Value for Money: Numerous reviewers highlight the affordability of services, particularly during specials. One customer detailed receiving a cut, wash, and blow-dry for just $68.
• Positive Hair Transformations: Several reports mention significant improvements in hair volume, style, and overall health, with stylists demonstrating an understanding of different hair types and needs.
• Personalised Service: Customers appreciate stylists taking the time to understand their preferences and offering advice tailored to their skin tone and hair texture.

Shining Stars: Stylist Spotlight - Annie & Ani

It’s clear from the feedback that certain stylists at Best Cuts And Colour are consistently exceeding customer expectations. Annie, in particular, receives glowing reviews. One customer explicitly states they "won't go anywhere else" thanks to the quality of her work. Another rave review details how Annie was “patient and diligent” with thick, hard-to-style hair, achieving an excellent result.

Ani also emerges as a highly regarded stylist. Reviews consistently mention her professional attitude, attentiveness, and skill in both haircuts and colour. Customers describe receiving compliments on their new hairstyles and colours, confidently stating the styles "suit perfectly".

Here’s a quick comparison highlighting the consistent praise for these stylists:

Colour Concerns & Management Matters: Areas for Improvement

However, not all experiences at Best Cuts And Colour are positive. A particularly distressing review details a disastrous balayage experience, resulting in an unwanted orange tone despite a specific brunette request. This customer voiced strong concerns about the stylist, Marziah, and felt dismissed by the manager, Kathy, who reportedly stated, “life happens and we don’t always get what we want.” This response is widely deemed “extremely unprofessional” and indicative of a lack of accountability.

Other complaints centre on perceived colour issues, highlighting a concerning trend. While some customers achieve excellent colour results with specific stylists (like Annie), others experience significant dissatisfaction.

Beyond the colour issues, feedback concerning the management style also surfaces. While individual stylists receive praise for their warmth and attentiveness, the manager on duty is described as “less approachable” and “cold”. This disparity between staff attitudes could significantly impact the overall customer experience.

It's imperative the salon addresses these concerns regarding colour consistency and management interaction to ensure a more uniform and satisfactory experience for all clients.

Accessibility & Convenience: A Practical Look at Best Cuts And Colour

Best Cuts And Colour offers a relatively convenient experience for a broad range of customers. Its location at 1239 Nepean Hwy, Cheltenham, is easily accessible, and the generous opening hours – from 9am to 9pm on Thursdays and Fridays, and 10am to 5pm on Sundays – cater to various schedules.

The confirmed wheelchair accessibility is a particularly strong point, making the salon inclusive for customers with mobility needs. Accepting both credit cards and NFC mobile payments adds to the convenience. However, the absence of a listed toilet could be a minor inconvenience for some.

Here’s a breakdown of the opening hours for quick reference:

• Monday: 9am – 4:30pm
• Tuesday: 9am – 4:30pm
• Wednesday: 9am – 4:30pm
• Thursday: 9am – 9pm
• Friday: 9am – 9pm
• Saturday: 9am – 5pm
• Sunday: 10am – 5pm

You can reach Best Cuts And Colour on +61 3 9585 6667 to book an appointment and potentially request a specific stylist – which, based on customer feedback, may be a key to a positive experience.