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Sanctuary for hair

Sanctuary for Hair: A Fusion of Praise and Pitfalls in Castle Hill

Sanctuary for Hair in Castle Hill has garnered a mix of accolades and critiques. This article explores the highs and lows of the salon experience as shared by its patrons.

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Services offered by Sanctuary for hair

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Pros icon Pros Cons icon Cons
Friendly and welcoming staff who make customers feel at home High prices for services that some customers feel are not justified
Skilled hairdressers who provide excellent results Unwanted upselling of products and treatments
Personalized service with attention to customer concerns Negative experiences with hair products leading to hair damage
Great atmosphere that feels like family Surprise charges for additional treatments not initially discussed
Positive experiences with hair color transformations Some customers felt rushed or pressured during their visits
Children's haircuts are treated with special care, making kids feel special Inconsistent experiences reported by different customers
Long-term customers appreciate consistent quality and service

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Sanctuary for Hair: A Castle Hill Haven - Reviews & Insights

Sanctuary for Hair, located in the heart of Castle Hill, NSW, Australia, is gaining a reputation as a welcoming and skillful salon. Operating from Shop 515/6-14 Castle St, Castle Hill NSW 2154, and reachable at +61 2 9634 8985, they offer a range of services with convenient opening hours:

The salon prides itself on being accessible (with wheelchair-accessible parking and entrance), LGBTQ+ friendly, and accommodating for children. They strongly recommend booking appointments and accept a variety of payment methods including credit, debit, and NFC mobile payments. But what are customers actually saying about Sanctuary for Hair? Let's break down the feedback.

1. Exceptional Skill & Personalized Care

The overwhelming majority of reviews highlight the exceptional skill and genuine care provided by the stylists at Sanctuary for Hair. Multiple clients, like one recent visitor, were "beyond pleased" with their experience, particularly emphasizing the patience and attention to detail. Several specifically lauded stylists such as Elie and Bella.

"I was nervous to do a cut I had never done before, and instead of just chopping it off at once, Elie was SO patient and took his time to ensure I was happy with it. And I LOVE IT."

Others echo this sentiment. Clients recovering from previous bad haircuts have found a safe space for restoration.

“I’m ‘in recovery’ from a bad haircut…I haven't felt happy with my hair since January, until today. Thank you for fixing me up, Elie!!”

Colour transformations also garner significant praise. Rachel receives consistent recognition for her color expertise, from fixing botched jobs to achieving stunning blonde highlights.

“Rachel did an amazing job with my blonde highlights. The tone is perfect and looks so natural!”

The salon appears to foster a welcoming and familial atmosphere.

2. A Dream for Families and Young Customers

Sanctuary for Hair doesn’t just cater to adults. Parents rave about the positive experience their children have enjoyed.

“My daughters felt super special as the staff were amazing and they received such a lovely treatment. Cut and styling was perfect! My daughters felt like movie stars.”

This positive impression suggests the salon is comfortable and capable of handling younger clientele, creating a stress-free experience for both children and parents.

3. Positive, Long-Term Relationships

Many customers report being loyal clients for years, returning consistently for haircuts, styling, and colour services. This ongoing dedication speaks volumes about the salon's ability to deliver consistently high-quality results and build strong customer relationships. This is demonstrated by statements like:

"I've been getting my hair done here since I was young and I love it!" "I can't wait to come back, you've found yourself a new long-term client!"

4. Concerns Regarding Pricing & Unexpected Costs

While the majority of the feedback is positive, there are some areas of concern raised by customers. The most significant is regarding pricing transparency. One customer was "absolutely shocked" by a $185 charge for a simple root touch-up without a blow-dry, a cost substantially higher than they had experienced elsewhere.

Another, unfortunately, experienced a significantly negative outcome.

"My sister in law went there for just a wash, cut and blow dry...and the total cost was $625...These products have made clumps of hair come out...Her hair has gotten so thin..."

This review details a situation where a treatment was applied without explicit consent and a push to purchase expensive products led to significant hair damage and financial burden. The concluding assertion of being booked for an unnecessary keratin treatment adds to the feeling of being up-sold.

In conclusion: Sanctuary for Hair in Castle Hill generally receives rave reviews, particularly concerning the skill and caring nature of its stylists, especially Elie, Bella and Rachel. However, potential customers should be aware of reported concerns regarding transparency in pricing and potential for unexpected costs and product recommendations. It would be advisable to confirm pricing details before any services are rendered to ensure a positive and stress-free experience.

Frequently Asked Questions About Sanctuary for Hair Salon

What services does Sanctuary for Hair offer to its clients?

Sanctuary for Hair provides a wide range of hair services including haircuts, styling, coloring, and treatments. The salon is known for its expertise in blonde highlights and color corrections, ensuring that clients leave with beautiful, healthy hair. Additionally, they offer consultations to help clients choose the best styles and treatments for their hair type and preferences.

What are the opening hours for Sanctuary for Hair?

Sanctuary for Hair operates with the following hours: Monday to Friday from 9 am to 5:30 pm, with extended hours on Thursday until 9 pm. On Saturdays, the salon is open from 8:30 am to 5 pm, and on Sundays, from 9:30 am to 5 pm. This schedule allows clients to visit at their convenience, whether for a quick trim or a more extensive hair treatment.

How can I book an appointment at Sanctuary for Hair?

To book an appointment at Sanctuary for Hair, clients can call the salon directly at +61 2 9634 8985. It's advisable to book in advance, especially for popular services like coloring and styling, to ensure availability. The friendly staff will assist you in finding a suitable time that fits your schedule.

What should I expect during my first visit to Sanctuary for Hair?

During your first visit to Sanctuary for Hair, you can expect a warm welcome from the team, who strive to make you feel at home. A consultation will typically take place to discuss your hair goals and any concerns you may have. The stylists are known for their patience and attention to detail, ensuring that you leave satisfied with your new look.

Are there any special promotions or loyalty programs at Sanctuary for Hair?

Sanctuary for Hair occasionally offers special promotions and loyalty programs to reward returning clients. It's best to inquire directly with the salon about any current offers or discounts available. The team is always happy to provide information on how you can benefit from their services while enjoying potential savings.