Pros 
Cons markdown
Exotic Indian Beauty - Castle Tower: A Mixed Bag of Experiences
Haircut Concerns & Discrepancies
Exotic Indian Beauty at Castle Tower presents a distinctly varied experience for those seeking hair services. Several customers have voiced significant dissatisfaction with haircut results. One client reports a particularly unbalanced cut performed by a stylist named Waheeda, with a noticeable difference in length and style between either side of the hair. This necessitated a corrective appointment at another salon, highlighting a lack of precision in the initial service.
A separate customer experienced a similar issue, claiming the stylist disregarded specific requests, imposing their own idea of what was best instead of adhering to the client’s instructions. Specifically, they requested no layers but were given a layered cut despite repeated requests to the contrary. Communication difficulties were also noted, with the customer feeling ignored when attempting to point out errors. Compounding this negative experience, confusion arose over pricing – an initial quote of $35 escalated to $45 upon payment, with no clear explanation.
However, not all haircuts are problematic. One reviewer specifically praised Waheeda for her patience and skill in salvaging a previously "choppy" haircut done by another stylist within the same salon.
Below is a table summarizing the issues:
| Issue | Description |
|---|---|
| Uneven Cut | Significant length/style difference between sides. |
| Disregarded Requests | Stylist imposed own vision; ignored client’s preferences. |
| Pricing Discrepancy | Difference between quoted price and final charge. |
| Corrective Work | One stylist praised for fixing another’s work |
Service & Staff Conduct
Several reports detail concerns around customer service and staff professionalism at Exotic Indian Beauty. A critical experience involved a considerable wait for eyebrow threading. The customer sat waiting for 15 minutes after being seated, observing a beautician standing idle. When a new customer arrived requesting the same service, they were immediately attended to, despite the first customer's prior presence. The complainant felt this demonstrated a lack of both organizational skill and communication, noting that being informed of a delay would have been preferable to being seemingly ignored. This customer rightly points out the importance of transparency with waiting times.
Another client encountered a staff member seemingly prioritizing personal phone use over attending to customers. They found the staff member outside the salon, on her phone, and seemingly oblivious to their presence within the store. This behaviour is described as unprofessional and potentially indicates a lack of commitment to customer care.
Painful Waxing Experience
One customer recounts a particularly unpleasant waxing experience, reporting both physical pain and emotional distress. The service was rushed, with the beautician allegedly over applying wax and employing poor technique. This resulted in burns and prolonged pain in their underarms, persisting for over 24 hours after the treatment. The customer explicitly stated they would not return and does not recommend the waxing service. This incident raises serious concerns about the skill and care exercised during waxing procedures at this location.
Positive Experiences & Salon Atmosphere
Despite the recurring negative feedback, some customers report genuinely positive experiences within Exotic Indian Beauty. One reviewer describes the salon as ‘beautifully designed, clean, and relaxing’. They specifically commend Jessie for providing attentive and professional service. Jessie is reported to have actively listened to the customer's requests and offered knowledgeable advice, assuring comfort throughout the process.
The reviewer also highlighted the attention to detail, the quality of the hair products used, and a charming touch – being offered masala tea during their colour treatment. Another customer gave Jessie a glowing recommendation as being "super passionate" and patient. This showcases that a positive experience is possible at this salon, potentially dependent on the specific stylist and service chosen.