Pros 
Cons A Wave of Positivity: What Clients Love About Seri Hair+Beauty
Seri Hair+Beauty, located on Burke Road in Camberwell, boasts an impressive 4.9-star rating, and a deep dive into customer feedback reveals why. A consistent theme across numerous reviews is the warm and welcoming atmosphere cultivated by Seri and her team. Clients repeatedly highlight the friendly and accommodating nature of the staff, describing them as genuinely interested and professional.
Many patrons specifically praise Seri’s skill and expertise. Several long-term clients, returning for years for services ranging from cuts to colour and treatments, emphasize Seri’s ability to consistently deliver excellent results. One customer mentions Seri “saved my hair over the years with her expertise and care,” while another states simply, "there is seriously no one better in this industry than her." This recurring sentiment establishes Seri as a trusted “hair guru” for many.
Here’s a breakdown of the frequently mentioned positives:
- Expert Colouring: Clients with natural curls particularly appreciate Seri's ability to manage dry, frizzy hair and achieve desired colour results. Regular regrowth colour appointments are a testament to the satisfaction with her colour services.
- Skillful Cutting & Styling: The salon consistently delivers haircuts that meet or exceed expectations, with services extending to styling for special occasions like formals. A testimonial specifically praises Seri’s work on a daughter's formal makeup and hair.
- Personalised Service: Seri takes the time to understand her clients' needs, leading to hairstyles that perfectly match their vision. Clients feel comfortable and confident discussing their desired looks.
- Clean & Modern Environment: The salon itself is described as clean and modern, contributing to a positive overall experience.
- Accessibility: Easily reachable with a phone call at +61 400 323 281 and conveniently open most days of the week, with hours from 10am-5pm (or 6pm on Thursdays). Appointments are recommended.
The Special Occasion Factor: Events & Expertise
Seri Hair+Beauty is clearly a destination for those seeking hair services for significant events. The positive feedback surrounding special occasion styling, particularly formal hair and makeup, underlines Seri's adaptability and talent. Clients don't just receive a service; they receive a confidence boost tailored to their event.
The salon’s recognition as a go-to for these moments suggests a detailed understanding of event-specific hair trends and a commitment to creating lasting impressions. This specialization is a key differentiator, attracting customers beyond those seeking routine maintenance. Clients trust Seri not only for ongoing hair health but also for pivotal moments demanding a polished and sophisticated look.
The consistent recommendation for formal events, demonstrates a level of artistry and attention to detail that goes beyond typical salon services.
Where Things Get Complicated: A Concerning Negative Experience
Despite the overwhelmingly positive reviews, it’s crucial to acknowledge a significant negative experience reported by a customer. This individual alleges a charge of $747 for a service that didn't meet expectations; the colour was reportedly incorrect despite providing a reference photo, the haircut was rushed and choppy, and required rectification at another salon.
Perhaps more troubling is the customer’s account of feeling “humiliated” when attempting to address the colour issue, with the blame being shifted to their phone’s colour representation. They also expressed feelings of discrimination, alleging a preference for Asian clients and those perceived as wealthy. Finally, the customer was surprised by a $7 surcharge on the EFTPOS transaction, higher than commonly charged elsewhere.
These allegations are serious and represent a stark contrast to the generally positive sentiment. While a single negative review doesn't invalidate the positive experiences of others, it's vital to acknowledge and understand the concerns raised.
Payment & Practicalities: Knowing What to Expect at Seri Hair+Beauty
When planning a visit to Seri Hair+Beauty, potential clients should be aware of the practical details. While the salon readily accepts various payment methods – credit cards, debit cards, and NFC mobile payments – it’s important to note the reported $7 surcharge on EFTPOS transactions. This surcharge, exceeding typical industry standards, is something clients should factor into their budgeting for a visit.
Here's a quick reference table:
| Feature | Details |
|---|---|
| Address | 798 Burke Rd, Camberwell VIC 3124 |
| Phone | +61 400 323 281 |
| Opening Hours | See Below |
| Appointments | Recommended |
| Payment Methods | Credit/Debit/NFC |
| EFTPOS Surcharge | $7 |
| Toilet | Available |
Opening Hours at a Glance:
- Monday: 10 am–5 pm
- Tuesday: Closed
- Wednesday: 10 am–5 pm
- Thursday: 10 am–6 pm
- Friday: 10 am–5 pm
- Saturday: 10 am–5 pm
- Sunday: Closed.
It's advisable to book an appointment in advance to ensure availability. The salon's popularity suggests walk-in appointments may be limited. Prospective clients might also consider bringing clear reference photos for colour and style requests, particularly given the concerns raised by the customer who felt their desired look wasn’t accurately replicated.