Pros 
Cons A Camberwell Salon Steeped in Experience
Second Avenue Hair, located at The Rear/614 Burke Rd, Camberwell, VIC 3124, boasts a solid 4.2-star rating, reflecting a generally high level of customer satisfaction. This hairdresser distinguishes itself through the significant experience of its owner, Sam, who brings over three decades of expertise to the salon. This longevity is clearly felt, with many customers praising the consistently high standards and professional atmosphere.
The salon’s facilities further enhance the experience. Second Avenue Hair clearly prioritises accessibility, providing a wheelchair-accessible car park, and creates a welcoming environment with both gender-neutral and traditional toilet facilities. Modern convenience is also evident in the payment options available – they accept credit and debit cards, as well as offering NFC mobile payments. Parking is also well catered for with free street parking and a free parking lot alongside a paid parking lot also nearby. Importantly, Second Avenue Hair identifies as a women-owned business and offers on-site services, aiming for a tailored experience. Appointment booking is recommended, ensuring dedicated time with a stylist.
Shining Testimonials: Hair Transformations and Positive Vibes
Many clients rave about the skills of the stylists, particularly Sai, who has garnered specific praise for his expertise in treatments such as the Nanoplasty.
"I recently got a Nanoplasty treatment done at Second Avenue Hair, Camberwell and I couldn’t be happier with the results! Sai, who did my treatment, is incredibly skillful and has such a soft-spoken and professional demeanor. He truly knows how to handle hair with care and precision, and the end result was stunning."
This sentiment is echoed by others:
- Excellent Haircuts: Numerous reviewers highlight the quality of the haircuts provided, with Sam frequently mentioned for his attentiveness and clear communication. “I just got the perfect haircut by Sam, highly recommended!”
- Colour Correction and Care: Clients have experienced successful colour corrections and treatments that have significantly improved the health and appearance of their hair. One customer shared: "They corrected my hair colour, treated it and made me feel fantastic."
- Personalised Experience: Second Avenue Hair clearly fosters a supportive and friendly atmosphere. A customer noted, "They made me feel so special." With many others praising the staff as being welcoming and hospitable, creating a feeling of catching up with friends.
- Long-Term Hair Health: One loyal customer has been returning for five years, noting consistent improvements in their hair's strength and texture.
Addressing Concerns: When Service Doesn't Shine
While the majority of feedback is positive, it’s important to acknowledge concerns raised by some customers. A significant complaint involves a treatment that resulted in substantial hair damage. The specific issue detailed alleges the lack of heat protection during a blow-dry, leading to breakage and an uneven result, as well as an overcharge for services.
| Issue | Details |
|---|---|
| Hair Damage | Significant breakage and uneven appearance following a blow-dry. |
| Heat Protection | Alleged lack of heat protection applied before heat styling. |
| Service Quality | Use of a faulty curling iron further contributed to hair damage. |
| Billing | Dispute over charges, suggesting an overcharge for services rendered. |
It's worth noting this specific experience appears to be an outlier amongst the predominantly positive reviews, however, it underlines the importance of clear communication regarding treatment procedures and ensuring proper protection during styling.
The Regular’s Choice: Loyalty and Consistent Quality
The loyalty of many customers speaks volumes about Second Avenue Hair’s consistent quality. This is a salon where clients feel "heard" and confident in the stylist’s recommendations, especially with Sam and Chlara. Clients appreciate the ease of booking online, the convenient payment options, and the overall fuss-free experience.
One customer eloquently summed up her experience:
“I am incredibly fussy…when I came across Second Ave Hair I never looked to another stylist again. Since my first hair cut and colour 5 years ago, my hair has improved in strength and texture. Sam and Chlara know precisely what my hair needs and I am confident in their recommendations every time.”
This establishes Second Avenue Hair as a destination not just for a quick haircut, but for ongoing hair health and a strong, trusting relationship with their stylists which is indicated as being available at +61 3 9882 6622.