Jo & Co Hair and Beauty: A Mixed Bag of Cuts and Colouring Experiences

A Decade & a Half of Loyalty – & Recent Disappointment

Jo & Co Hair and Beauty, nestled on Riversdale Road in Camberwell, seems to hold a special place in the hearts of many long-term clients. One customer shares a remarkable 15-year relationship with the salon, highlighting its longevity and established presence in the community. However, a recent experience casts a shadow on this otherwise positive reputation.

The core of the complaint centres around a colour correction appointment with Janelle in November. The client arrived with a specific colour request, showcasing a Madison Braid as a visual aid. Instead of achieving the desired result, the experience quickly devolved into frustration. A significantly darker colour was applied to the front of the hair, with an uneven and noticeable disparity between the front and back. Furthermore, the client alleges a considerable wait time while Janelle attended to another client, a lack of communication regarding the processing time, and a brusque response when inquiring about the situation.

The fallout didn’t stop there. The haircut, described as a “very uneven, sloppy graduated fringe,” added to the dissatisfaction. While a different stylist promptly corrected the fringe, the colour issue remained unresolved. Despite attempts to communicate via Facebook and a scheduled follow-up appointment, the client reports a lack of apology or responsiveness from Jo herself, ultimately leading to cancellation and a costly fix at another salon.

Here’s a breakdown of the alleged issues:

Blonde Ambition - Where Jo & Co Shines

Despite the concerning experience above, a consistent theme emerges from several reviews: Jo & Co Hair and Beauty excels at blonde hair. Multiple customers explicitly praise the salon’s skill in achieving beautiful, healthy blonde tones, particularly those who have experienced issues at other establishments.

One enthusiastic review proclaims Jo & Co “the best salon ever”, specifically highlighting their expertise with blondes. The reviewer details past negative experiences and contrasts them with the “perfect colour” and “healthy” feeling hair achieved at Jo & Co. This positive feedback suggests a particular strength within the team focused on blonde colour services.

This focus on blonde expertise isn't a one-off. A further review simply states, “Amazing at doing blondes,” reinforcing the notion that this is a genuinely valued service offering at the salon.

Consistent Commendations for Service & Skill

Beyond the blonde specialisation, a common thread of praise runs through many reviews, focusing on the overall staff and the quality of haircuts. Several customers commend the team as “amazing,” “polite,” and “friendly,” creating a welcoming salon atmosphere.

Natalie receives a specific shout-out, with a customer expressing excitement for their next haircut with her. Similarly, Jo herself is described as running a “very professional” salon, with staff who are “highly skilled” and “prompt.”

Customers appreciate the team’s approach – actively discussing needs, offering informative suggestions, and consistently delivering hairstyles that meet expectations. “I always look forward to going there each week and love the way my hair always looks,” one customer shares, indicating a high level of satisfaction and repeat business.

Here's a quick list of commonly praised attributes:

• Friendly and polite staff
• Professional and skilled hairdressers
• Personalised service and consultation
• Consistent quality of haircuts
• Welcoming atmosphere

Convenience & Amenities – A Practical Approach

Jo & Co Hair and Beauty offers a range of practical amenities and conveniences, adding to its overall appeal. The salon actively embraces sustainable practices, with plastic bottle recycling in place. Appointments are recommended, suggesting a generally busy schedule, reflecting the popularity of the business.

For added comfort, the salon provides beverages for clients. Payment options are also comprehensive, accepting credit and debit cards, as well as convenient NFC mobile payments. Crucially, free parking is readily available, a significant benefit in a bustling area like Camberwell.

Here's a summary of the facilities:

• Women-owned business: Identifies as a women-owned business.
• Refreshments: Beverages are available for customers.
• Essential Amenities: Toilet facilities are available.
• Appointment System: Appointments recommended.
• Sustainable Practice: Plastic bottle recycling.
• Payment Flexibility: Accepts credit cards, debit cards, and NFC mobile payments.
• Parking: Offers a free parking lot.

Opening hours are also extensive, offering access across most days of the week, including late nights on Thursdays. A full breakdown is:

• Friday: 9:30 am–6 pm
• Monday: Closed
• Saturday: 9 am–3 pm
• Sunday: Closed
• Thursday: 9:30 am–9 pm
• Tuesday: 9:30 am–5 pm
• Wednesday: 9:30 am–5 pm