Pros 
Cons A Tale of Two Styles: Examining La Royale Hair Management's Reputation
La Royale Hair Management, located at 59/61 John St, Cabramatta NSW 2166, presents a somewhat mixed bag according to recent customer feedback. While operating hours are convenient – open 9am-5pm Monday through Saturday and Sunday – the experiences shared reveal significant inconsistencies in service quality. Customers report a range of issues, from hairstyling mishaps to questionable practices, alongside positive experiences indicating potential skill exists within the salon. Appointments are recommended, and the salon appears to cater to families, listing itself as "good for kids”, and offering toilet facilities. However, prospective clients should approach with a degree of caution.
Here's a breakdown of the recurring themes:
- Men's Cuts: A Significant Concern: The most consistent criticism revolves around haircuts for men. Several reviewers specifically mention poor results and needing to seek corrective work elsewhere – even travelling to Vietnam for a fix. One client lamented feeling like they’d been styled as a “good boy” rather than maintaining their previous, preferred look.
- Communication & Customer Service Issues: Disagreements with the female hairdresser over styling choices are also frequently highlighted. Customers express feeling their input isn't valued, and descriptions of service as "not friendly" appear repeatedly.
- Price vs. Value: While pricing is described as “reasonable” and similar to other local salons, the lack of satisfaction with the actual cuts leads many to feel their money was “wasted.”
- Contact Details: For those wishing to discuss concerns or book, La Royale Hair Management can be reached at +61 404 799 379.
Technical Concerns & Safety Issues
Beyond styling preferences, more serious allegations have surfaced regarding the technical execution of services. Several reviews point to potentially damaging practices:
- Hair Damage & Rough Handling: A particularly distressing account details significant hair loss and damage sustained during brushing, with the assistant allegedly pulling out a substantial amount of hair. Further, another reviewer claims hair breakage occurred during bleaching, attributed to "too many rounds" and a seeming lack of care. No apology was offered.
- Substandard Materials & Practices: The use of paper serviettes instead of foils during bleaching is a major red flag. This practice compromises the precision of the bleaching process and could lead to uneven results and increased damage.
- Overcharging & Lack of Transparency: One customer recounts being charged $200 for toner, which they consider excessive.
| Issue | Severity | Customer Reported Actions |
|---|---|---|
| Serviettes as Foils | High | Uneven Bleach, Damage |
| Rough Brushing | High | Significant Hair Loss |
| Excessive Bleaching | Medium-High | Hair Breakage |
| Toner Cost | Medium | Overcharged |
A Decline in Consistency & Trust
Several long-term customers express disappointment with a perceived decline in service quality over time. A customer who previously rated the salon 4 stars reports feeling “taken for granted,” describing instances of cancelled appointments despite prior scheduling and inconsistent pricing.
“I would call and schedule appointments and I would arrive for my appointment and be told they were too busy and they could no longer fit me in… they increased the price for me at random but still charged other customers what I used to pay.”
This illustrates a breakdown in customer loyalty and suggests a lack of consistent business practices. The inconsistency in appointment availability and pricing structure erodes trust and raises questions about fairness. It’s a trend that indicates a potential shift away from prioritising customer satisfaction.
Glimmers of Positivity: Where La Royale Shines
Despite the criticisms, La Royale Hair Management isn't without its advocates. Several reviewers highlighted positive interactions with specific staff members.
- Positive Styling Experiences: One customer specifically praised a male staff member for their "professional and skilled" haircut, noting attention to face structure and expressing intention to return.
- Friendly & Professional Service (Dyeing): Another review highlights a very positive experience, praising the staff's friendliness and professionalism during a hair dyeing appointment with a friend.
- Personal Touch: A customer mentions the hairdresser being "very sweet and fun to talk to" and appreciated the time taken with their hair, leading to results they loved.
- Kindness: Despite a negative hair cutting experience, the salon was noted for acts of kindness such as providing food to a client who hadn’t eaten in 8 hours.
It's clear that individual stylist skill and customer interaction experiences vary significantly within La Royale Hair Management. The salon’s fluctuating customer satisfaction suggests a reliance on individual talent, rather than a consistently high standard of service across the board.