Pros 
Cons A Glimpse of Vietnam in Cabramatta: The Ambiance at Khoa's Design
Khoa’s Design, nestled on John Street in Cabramatta, consistently evokes strong feelings from its patrons – a blend of nostalgia, satisfaction, and sometimes, frustration. Many reviewers highlight a unique atmosphere reminiscent of Vietnamese barbershops and salons, complete with the tradition of haircuts combined with washing and massage services. It's this holistic approach which sets it apart, offering an experience beyond a simple trim. Several long-time customers, some dating back to 2011, consistently praise the owner, Khoa, and his expertise.
The salon clearly caters to a diverse clientele, offering affordable haircuts for both men and women, with prices starting around $20 for a men’s fade and $25 for a basic cut. This affordability seems to be a major draw, with clients noting it’s significantly cheaper than many other establishments. However, the "extras" create some confusion. A seemingly simple haircut can quickly add up with optional washes and massages – a pleasant surprise for some, but an unexpected cost for others, as one customer discovered with a $25 haircut ballooning to $50!
- Payment Options: Khoa’s Design accepts credit, debit and NFC mobile payments, but notably, relies on cash as well.
- Location Perks: Conveniently located within walking distance of the Cabramatta train station and bus routes, making it easy to access. Just be prepared for potential crowds and maybe grab a bite to eat while you wait – a common recommendation from regulars.
- Speed & Skill: Staff, including Khoa, are consistently described as gentle, quick, and skilled, capable of delivering a satisfying cut efficiently, even during peak hours.
The Good, the Great & the Haircut That Went Wrong
Despite the generally positive sentiment surrounding Khoa’s Design, many are impressed from their service and results. One customer was "astronomically shocked" at how good their haircut turned out, particularly with a challenging request like a long mullet/wolf cut with layers and curtain bangs – a testament to the stylists' capabilities. Another reported a perfect fade, and routinely returns because Khoa's Design is "awesomely cheap for a decent haircut."
Furthermore, stylist Wi or Vy received specific praise for her patience, efficiency, and welcoming attitude, especially important for first-time customers in a new country. She took the time to understand the desired look and deliver it expertly.
However, experiences aren't universally positive. A recurring theme emerges: miscommunication regarding haircut length. Multiple customers explicitly requested to retain length, only to find their hair trimmed shorter than desired. While some were ultimately satisfied with the result, it highlights a potential language barrier or differing interpretations of styling requests.
Here's a quick table summarizing the reported highs and lows:
| Positive Feedback | Areas for Improvement |
|---|---|
| Skilled stylists (Khoa, Wi/Vy) | Miscommunication regarding length |
| Affordable prices | Potential for unwanted treatment add-ons |
| Nostalgic Vietnamese salon vibe | Inconsistent customer service from specific staff |
| Convenient location | Cash only payments |
| Quick service |
The Pushy Upselling & Customer Service Concerns
The most significant and consistently reported negative stems from the behaviour of one particular staff member – a lady with brown hair often wearing a floral dress. Customers repeatedly describe being pressured into additional services, particularly washes and treatments, even after explicitly declining. This isn’t simply a polite suggestion, but a persistent and, at times, aggressive attempt to upsell.
Numerous reviews detail experiences where the staff member ignored repeated “no” responses and even began applying treatments without consent. One customer had a quoted $150 cut and colour jump to $300+, while another was openly criticised for having “stinky” hair after refusing a wash, despite having washed it the day prior.
“SHE PROCEEDS TO SAY OUT LOUD ‘your hair stinks’, then would walk around looking visibly pissed.” – A particularly alarming account from one customer.
This aggressive sales tactic and the associated rude behaviour have left a sour taste in the mouths of many, overshadowing the positive experiences with other staff members. It’s clear there’s a disconnect in customer service expectations – a contrast to the generally “chill” and accommodating attitude of the owner and other employees.
From Triumph to Tragedy: Haircut Outcomes & Recommendations
The results from Khoa’s Design are incredibly varied. While some clients walk away thrilled with their new styles, others leave deeply disappointed, and even requiring corrective work at another salon. A concerning number of reviews detail botched haircuts, particularly for women, with requests for a simple trim resulting in uneven layers and unwanted shortness.
One customer shared a particularly distressing story of explicitly requesting a trim in Vietnamese, only to have their hair layered and cut short, leading to widespread criticism. This reinforces the potential communication challenges and underlines the importance of clear, and potentially visual, communication with the stylist.
Recommendations for future clients:
- Be incredibly specific: Clearly articulate your desired haircut length and style. Consider bringing reference photos.
- Firmly decline unwanted services: Be polite but assertive in refusing any washes or treatments you don’t want. Repeat your refusal if necessary.
- Be aware of the potential for upselling: Understand that additional services will incur extra costs.
- Factor in potential wait times: The salon gets busy, so plan accordingly.
- Have cash readily available: Whilst card payments are an option, cash is available too.