Pros 
Cons A Spectrum of Styles: What Customers Are Saying About Crown Hair Studio
Crown Hair Studio, located at 152 Cabramatta Rd E, Cabramatta NSW, consistently receives a 3.9-star rating, suggesting a mixed bag of experiences. While several patrons sing its praises, others express considerable dissatisfaction. This review compilation dives into the specifics, highlighting both the wins and the areas where Crown Hair Studio could improve. It's clear the salon caters to a diverse clientele, including families, with facilities noted as being "good for kids" and appointments being recommended. However, consistency appears to be a key concern, influencing overall satisfaction.
The Good Hair Days: Shining Reviews & Favourite Stylists
A significant portion of feedback points to positive experiences, particularly highlighting the quality of certain stylists. Many customers clearly favour Crown Hair Studio for delivering desired results. Here's a breakdown of those positive notes:
- Shine & Cleanliness: Several customers specifically mention achieving noticeably shiny and clean hair after a visit. One review simply states, "I love this hair salon. I came out the salon with very shiny, straight hair, and my hair felt really clean."
- Viv's Stellar Service: Viv is repeatedly called out for exceptional service. A customer exclaims, “Omg Viv is awesome she looks after you like a king or a Queen thank you son much for your great work!” This suggests a strong stylist-client relationship and a focus on personalized attention.
- Relaxed Atmosphere: The salon is described as "nice, easy going," indicating a comfortable environment for customers. While not "amazing," the experience was deemed acceptable and pleasant for some.
- 'My Favourite Place': At least one customer has declared Crown Hair Studio their go-to salon offering a strong level of satisfaction.
This positive feedback indicates that Crown Hair Studio can deliver excellent results when the customer is paired with the right stylist - particularly Viv.
Where Things Went Wrong: Complaints & Critical Feedback
Unfortunately, a number of reviews detail experiences that fell far short of expectations. This section outlines the specific complaints received, which predominantly centre around cutting technique and customer service:
- Razor Cutting Concerns: A prominent complaint focuses on the use of a razor for layering. The customer stated the cut was “choppy” and “uneven,” with a significant difference in length between the left and right sides. This resulted in numerous split ends, leading to an overall "absolutely terrible" experience related to hair condition.
- Service Issues & Lack of Responsiveness: More than one Customer noted issues with customer service, specifically regarding opening hours. A customer reported arriving at 5pm (when the stated closing time is 5:30pm) to find the salon closed, and their attempts to call were ignored. Furthermore, the salon allegedly failed to reopen at the advertised 6pm on a Thursday, creating significant inconvenience.
- Inability to Perform Simple Tasks: The negative review explicitly states that the salon “can’t even do one simple job correctly,” adding to a general theme of dissatisfaction and lack of skill.
| Issue | Details | Severity |
|---|---|---|
| Razor Cutting | Choppy layers, uneven length, split ends | High |
| Closing Time Discrepancy | Salon closed before advertised hour, no reopening | Medium |
| Customer Service | Unanswered phone calls, closed during operating hours | Medium |
These issues suggest a need for improved quality control in cutting techniques and better adherence to advertised opening hours, alongside enhanced responsiveness to customer communication.
Opening Hours & Facility Snapshot: Planning Your Visit
Understanding a salon's operating hours and offerings is crucial for prospective customers. Here’s a detailed breakdown of Crown Hair Studio’s details:
Opening Hours:
- Monday: Closed
- Tuesday: 9:30 am–5:30 pm
- Wednesday: 9:30 am–5:30 pm
- Thursday: 9:30 am–5:30 pm (Note: recent reports indicate potential inconsistencies with these hours)
- Friday: 9:30 am–5:30 pm
- Saturday: 9:30 am–6 pm
- Sunday: 9:30 am–6 pm
Facilities:
- Appointments Recommended: Crown Hair Studio strongly encourages making appointments to ensure service availability.
- Good for Kids: The salon is considered family-friendly and "good for kids", making it a potential option for families seeking a hair salon that welcomes children.
Contact Information:
- Phone: +61 2 9726 8284
- Address: 152 Cabramatta Rd E, Cabramatta NSW 2166, Australia
It’s worth noting the recent reports of the Thursday opening hours being inaccurate. It is recommended to call ahead to confirm opening times.