Lux Hair by Min and Yura: A Journey Through Cuts and Colouring

Pros	Cons
Min and Yura are skilled and professional hairdressers, providing excellent haircuts and styling.	Some customers have reported poor customer service, particularly from Yura, feeling that she lacks politeness and professionalism.
Yura is known for her friendly and accommodating nature, often squeezing in last-minute appointments.	There have been complaints about the salon's appointment-only policy on Saturdays, which was not clearly communicated to clients.
Customers appreciate the quality of service and the results, with many leaving satisfied and receiving compliments on their hair.	A few customers have experienced abruptness over the phone when trying to make appointments, leading to frustration.
The salon has a loyal customer base, with some clients returning for over a decade due to consistent quality.	Prices for services have been perceived as steep by some clients, causing surprise and dissatisfaction.
The products recommended by Min and Yura have helped improve the condition of clients' hair, especially for those with specific hair types.	A sense of arrogance has been noted by some long-time customers, leading to feelings of disrespect and a decision to seek services elsewhere.

Pros

Cons

Min and Yura are skilled and professional hairdressers, providing excellent haircuts and styling.

Some customers have reported poor customer service, particularly from Yura, feeling that she lacks politeness and professionalism.

Yura is known for her friendly and accommodating nature, often squeezing in last-minute appointments.

There have been complaints about the salon's appointment-only policy on Saturdays, which was not clearly communicated to clients.

Customers appreciate the quality of service and the results, with many leaving satisfied and receiving compliments on their hair.

A few customers have experienced abruptness over the phone when trying to make appointments, leading to frustration.

The salon has a loyal customer base, with some clients returning for over a decade due to consistent quality.

Prices for services have been perceived as steep by some clients, causing surprise and dissatisfaction.

The products recommended by Min and Yura have helped improve the condition of clients' hair, especially for those with specific hair types.

A sense of arrogance has been noted by some long-time customers, leading to feelings of disrespect and a decision to seek services elsewhere.

A Decade of Loyalty & Recent Disappointments

Lux Hair by Min and Yura, located in Burwood, NSW, boasts a solid 4.0-star rating, and has cultivated a loyal clientele over many years. However, recent feedback suggests a concerning shift in customer experience. One long-term customer, a patron of nine years, shares a deeply frustrating experience. Despite a 45km bi-weekly commute driven by loyalty to stylist Min, the customer encountered a rigid "appointment-only" policy on a Saturday, a rule not advertised online. The discourteous handling of the situation, with both Min and Yura upholding the policy without accommodation, created a feeling of disrespect and undervaluation after years of consistent patronage. This incident raises questions about the salon's current approach to customer service and appreciation.

Key takeaways from this experience:
- Lack of clear policy communication (no mention of Saturday appointments required on website or Google)
- Perceived arrogance and lack of empathy from staff
- Diminished value placed on long-term customer loyalty
- A stark contrast to past experiences focusing on Min's polite demeanor.

This single experience is a potent reminder that consistent quality in service isn't simply about technical skill; it's about making customers feel valued.

Price Transparency & Phone Manner Concerns

Potential clients researching Lux Hair by Min and Yura have also voiced concerns regarding price transparency and initial phone interactions. One customer recounts being quoted between $85 and $95 for a long hair cut during a phone inquiry. Seeking a moment to confirm, they were abruptly hung up on by Yura. This behaviour is unequivocally unacceptable and immediately creates a negative impression.

This contrasts sharply with praise for the salon's technical abilities. It highlights a potential gap between skill and customer interaction - something a thriving business needs to address.

Scenario	Customer Experience
Price Inquiry	Quote given ($85-$95)
Request for Confirmation	Call disconnected
Overall Impression	Negative

Praising Skilled Craftsmanship & Personal Connection

Despite the negative feedback, numerous reviews emphatically champion the salon’s hairstyling expertise, particularly those relating to Min and Yura individually. Several clients, spanning ten years or more of consistent service, laud Min’s flawless haircuts, noting a consistent level of quality achieved with every visit. Yura receives equally strong commendation, particularly for her professional knowledge, attentive care, and ability to deliver desired results – notably butterfly cuts and balayage for wavy hair.

"Yura is professional and knowledgeable. She is the only person that I trust with my hair now. She always takes her time and doesn’t rush even when she has other clients to work with."

Many praise her ability to understand precisely what the client wants, avoiding unwanted alterations - a common frustration experienced elsewhere. Clients also frequently acknowledge the recommended products substantially improving their hair health and condition. The consistent positive feedback suggests a core level of skill and dedication exists within the salon.

Colouring Expertise & Corrected Perceptions

Further solidifying Lux Hair by Min and Yura's reputation for quality is glowing praise for their colouring services. Clients undergoing transformations from natural black to blonde repeatedly express their delight with the beautiful and successful results achieved. Beyond just achieving the desired colour, the salon is praised for its ability to navigate complex procedures, like balayage on dry, wavy hair, demonstrating a deep understanding of different hair types and textures.

Interestingly, one review specifically addresses contradicting negative comments, stating that poor reviews may be attributed to confusion with another establishment. This customer, a ten-year loyal patron, affirms that prices are reasonable and the work is "fantastic," suggesting that positive experiences overwhelmingly outweigh the negative ones. A further point highlighted is the high demand for appointments, validating the salon's success within the Burwood community.

Services Praised:
- Haircuts (particularly by Min)
- Balayage for wavy hair
- Colouring – black to blonde transformations
- Butterfly Cuts
Salon Contact Details:
- Phone: +61 2 9744 3343
- Address: 98 Burwood Rd, Burwood NSW 2134, Australia
- Opening Hours: See salon’s website for current hours.

Frequently Asked Questions About Lux Hair by Min and Yura Salon

What are the opening hours for Lux Hair by Min and Yura?

Lux Hair by Min and Yura operates on specific days of the week. They are open on Tuesday, Thursday, and Friday from 9 am to 5 pm, and on Saturday from 8:30 am to 4 pm. Please note that they are closed on Mondays and Sundays. It's advisable to check their website or call ahead for any changes in hours or to confirm availability, especially on Saturdays when appointments are recommended.

Is it necessary to make an appointment at Lux Hair by Min and Yura?

Yes, it is highly recommended to make an appointment at Lux Hair by Min and Yura, especially on Saturdays when they operate on an appointment-only basis. This ensures that you receive the best service without any waiting time. While walk-ins may be accommodated during less busy hours, booking ahead is the best way to guarantee your desired time and stylist, particularly for popular services.

What services does Lux Hair by Min and Yura offer?

Lux Hair by Min and Yura offers a variety of hair services including haircuts, styling, and colouring. They are known for their expertise in balayage and other hair treatments. Whether you are looking for a simple trim or a complete hair transformation, their skilled team is dedicated to providing high-quality service tailored to your individual needs. It's best to discuss your specific requirements when you book your appointment.

What should I expect during my visit to Lux Hair by Min and Yura?

During your visit to Lux Hair by Min and Yura, you can expect a welcoming atmosphere and professional service. The stylists take the time to understand your hair needs and preferences. They are known for their attention to detail and commitment to customer satisfaction. Whether you are getting a haircut or a colour treatment, you will receive personalised care and expert advice to achieve the best results for your hair.

How can I contact Lux Hair by Min and Yura for inquiries?

You can contact Lux Hair by Min and Yura by calling them at +61 2 9744 3343. This is the best way to inquire about services, pricing, and to make appointments. Additionally, you may visit their salon located at 98 Burwood Rd, Burwood NSW 2134, Australia. For the latest updates and information, checking their website or social media pages can also be helpful.