Pros 
Cons A Look at Just Cuts Burwood's Convenience & Accessibility
Just Cuts Burwood, located at Shop 329/100 Burwood Rd, Burwood NSW 2134, presents itself as a convenient and inclusive option for haircuts in the area. Operating seven days a week with extended hours on Thursdays (until 9pm), it attempts to cater to busy schedules. Customers appreciate the sign-in app, which removes the uncertainty of wait times - a feature mentioned positively by several patrons.
The salon also demonstrably prioritises accessibility, boasting both wheelchair-accessible car parking and entrance. This is a significant plus, making it a viable option for a wider range of customers. Payment options are contemporary too, accepting credit, debit and NFC mobile payments.
A notable advantage, and one frequently highlighted in reviews, is its suitability for families. Just Cuts Burwood is explicitly described as “Good for kids”, suggesting a family-friendly atmosphere, which is a strong drawcard for parents.
Here's a quick breakdown of the facilities:
| Facility | Available |
|---|---|
| On-site Services | Yes |
| Wheelchair Access | Yes |
| Credit Cards | Yes |
| Debit Cards | Yes |
| NFC Payments | Yes |
| Kid-Friendly | Yes |
The Shining Stars: Standout Stylists
While experiences vary (more on this later), several specific stylists at Just Cuts Burwood consistently receive praise. Jenny is a recurring favourite, with customers consistently highlighting her skill, particularly with wavy hair. One reviewer states, “Jenny cuts my hair here and always does an amazing job. Having wavy hair takes talent to cut and get right and Jenny does that every time." She is also commended for her professionalism and amiable personality.
Another stylist receiving high marks is Tina, who is described as friendly and providing a "very professional haircut." Customers felt comfortable and relaxed during their appointments with her, suggesting a positive and welcoming atmosphere.
These dedicated stylists appear to be a significant draw for repeat business, with one customer stating they've been a loyal client for years. The trust and reliability they instill are clearly a key strength for Just Cuts Burwood.
A Spectrum of Haircut Quality: Hits and Misses
The reviews reveal a considerable range in haircut quality. While some customers leave feeling thrilled with their new styles, others express serious disappointment. Several reviewers commend the speed and efficiency of the service, finding it a practical solution when time is short. However, other experiences indicate inconsistencies in skill level and attention to detail.
One customer expressed drastic dissatisfaction, stating the stylist "lacked skill and vision," and that they “ended up with a hair I did not want”. This review went as far as suggesting people “avoid this place.” This is a severe critique, contrasting sharply with the positive feedback.
Another customer had issues with the precision of the cut, requiring at-home correction with a razor due to unevenness and stray hairs. They specifically criticised the lack of careful observation and the inaccurate guideline created during their haircut, considering the $45 price tag not worth the quality.
Here’s a summarising view of the negative comments:
- Lack of precision: Issues with symmetry and detail.
- Stylist inflexibility: Refusal to follow customer requests.
- Inexperience: Perceived lack of skill and observation.
- Potential for injury: A concerning report of a baby being hurt during a shave.
Concerns & Customer Service Experiences
Beyond haircut quality, some customer service interactions have raised concerns. The incident involving a baby's head shave is particularly worrying, highlighting the importance of clear communication about stylist confidence levels. The reviewer rightly points out the need to inform the salon if you are hesitant or unsure about a particular service.
The negative review detailing a botched haircut also strongly criticised the customer service provided. The stylist’s resistance to client preferences contributed to an unsatisfying and frustrating experience.
However, there are accounts of extremely positive customer service. The initial reviewer, arriving close to closing time with distressed hair, was impressed by Jenny’s “positive, non-judgemental and FAST” service, highlighting a willingness to help even under pressure. The quick fix and product recommendation left the customer feeling “amazed”. This demonstrates that, at its best, Just Cuts Burwood can provide exceptional, empathetic service.