Pros 
Cons A Sparkling Reputation: What Customers are Saying About Hair Heaven by Mina
Hair Heaven by Mina, nestled in Westfield Burwood, consistently earns a strong 4.5-star rating, and a deep dive into customer reviews reveals why. While experiences vary, a clear theme emerges: Mina and her team excel at creating a welcoming atmosphere and delivering personalised service. Many clients specifically praise Mina’s consultation process, noting her ability to truly listen and offer realistic advice, a refreshing change from stylists who push unwanted treatments.
Several reviewers highlight a strong sense of connection with Mina, describing her as caring, fun, and genuinely invested in their happiness, transforming salon visits into enjoyable experiences. One happy customer states, “If I feel like I'm having a bad day I know I will be better once I get there as we share our stories.” This builds a strong level of trust with repeat clients, a trend that is reflected in the volume of returning customers. Beyond Mina herself, the salon’s staff consistently receives accolades for their friendliness and professionalism, contributing to the positive vibe. The salon boasts accessibility features like wheelchair-accessible seating and toilets, demonstrating inclusivity. Payments are also very flexible with options including cheques, credit/debit cards and NFC mobile options.
Navigating the Nuances: Areas for Improvement & Addressing Concerns
Despite the overwhelmingly positive feedback, some customers have voiced concerns, primarily related to treatment results and communication. A recent review detailed disappointment with a keratin treatment advertised at $99, which was then up-sold to $150 and ultimately yielded unsatisfactory results, leaving the hair still frizzy. This review specifically criticised a perceived lack of acknowledgement or resolution from management regarding the concern.
This incident raises questions about transparency in pricing and managing customer expectations. While the salon promotes discounts, it’s crucial that pricing is clearly communicated upfront and that staff are empowered to address issues effectively. The reviewer did acknowledge the kindness of the other staff members, which provides a valuable point for Hair Heaven by Mina to build on – maintaining consistently excellent customer service across all interactions.
Here’s a breakdown of recurring feedback:
| Issue | Frequency | Customer Sentiment |
|---|---|---|
| Keratin Treatment Results | Moderate | Dissatisfied, perceived ineffectiveness |
| Pricing Clarity | Moderate | Confused, feeling misled |
| Communication with Management | Low | Unresponsive, dismissive |
| Positive Staff Interactions | High | Appreciative, friendly |
Highlighting the Hair Expertise: Colour, Cuts & Extensions
Hair Heaven by Mina particularly shines when it comes to colour services and hairstyle transformations. Multiple reviewers gushed about successful foil applications, praising Mina’s blending technique and attention to detail. One customer fantastically stated "the blend is perfect i am absolutely in love with my hair". The ability to accurately replicate requested styles, as evidenced by a client who finally found a stylist to achieve their desired look, further underscores the team’s technical skill.
Beyond colour, Hair Heaven by Mina also excels in extensions. A long-term extension client shared their satisfaction, emphasising the confidence boost and Mina’s excellent guidance on hair maintenance. And coming from reviews, Italian cutting technique is also a trademark of the salon. More specifically, one client mentioned that an Italian hairdresser, unnamed in the review but readily available at the salon, was “so precise with the haircut”. By continuingly offering specific and incredible hair care options, Hair Heaven by Mina has proven to be a top rated hair salon.
Atmosphere & Amenities: A Relaxing Experience in Burwood
Hair Heaven by Mina clearly prioritises creating a comfortable and welcoming environment for its clients. Reviews frequently describe the salon as "cozy, clean, and stylish." While the salon currently lacks Wi-Fi, the accessibility features – wheelchair-accessible seating and toilets alongside gender-neutral toilet options – demonstrate a commitment to inclusivity.
One minor suggestion for improvement, voiced by a customer, is updating the salon’s playlist with more uplifting music. The presence of facilities ensure that the salon is inclusive and provides a respectful experience, and by listening to customer feedback, the salon strives to create a more memorable experience. With convenient operating hours, including late nights on Thursdays and weekend availability, Hair Heaven by Mina caters to busy schedules in the Burwood area. Appointments are recommended, securing your spot with Australia’s premium hair care specialist. You can reach them at +61 450 207 707.