Pros 
Cons ":
Hair Colosseum, Burwood: A Mixed Bag of Experiences
Hair Colosseum, located in Westfield Burwood (shop 201, Westfield Burwood, NSW 2134), is a hairdresser offering a wide range of services, including colour, cuts, and treatments. With opening hours from 9am–9pm on Thursdays and generally 9am–5:30pm throughout the week, they aim for convenience. They accept various payment methods - credit cards, debit cards, and NFC mobile payments, and have wheelchair accessibility and toilet facilities. However, customer reviews paint a decidedly mixed picture, currently averaging a 3.5-star rating. Here's a breakdown of what customers are saying:
The Good: Talented Stylists and Affordable Prices
Some customers rave about their experiences, particularly when paired with specific stylists. Olena receives consistent praise, with clients noting her skill in colour correction and achieving desired results. One customer said Olena "worked a miracle" on their hair, restoring their confidence. Another echoied "Olena is a total 🔥!" She’s known for honest advice and going above and beyond expectations, even surpassing provided inspiration photos.
The affordability of Hair Colosseum is a recurring positive theme. Clients have been pleasantly surprised by prices, stating they've paid double elsewhere for inferior results. One customer highlighted “fantastic experience...very affordable, but the quality is outstanding." Sarah is also mentioned as delivering excellent colour, particularly for those with previously damaged hair. Clients report she listened well to their requests and delivered perfect results.
The Bad: Rushed Service and Disrespectful Staff
Unfortunately, a significant number of reviews detail negative experiences. The most common complaint centres around rushed service and a perceived lack of care. One customer had their front hair severely damaged due to over-bleaching and incomplete colouring, leading to a costly repair at another salon.
A concerning pattern emerges regarding staff attitude. Multiple reviewers describe staff as "rude," "unprofessional," and "disrespectful," particularly a "tall blond with the accent." Reports include dismissive responses, eye-rolling, and a lack of willingness to address concerns. One customer felt the staff "want to kick you out" after taking your money. Another customer felt their requests dismissed and poorly executed.
The Concerning: Communication Issues & Inconsistent Results
Several clients have reported issues with communication, where their specific requests were ignored. There seems to be a willingness to push services even when a customer isn't ready. One customer specifically recounts describing their desired colour, only for it to be disregarded, ultimately leading to damage.
Final Thoughts
Hair Colosseum clearly has the potential to deliver excellent results, particularly when you are fortunate enough to receive service from stylists like Olena or Sarah. However, the high number of complaints regarding rushed service, poor staff attitude, and failures to listen to client requests is a significant cause for concern.
Contact Information:
- Address: Shop 201 Westfield, Burwood NSW 2134, Australia
- Phone: +61 2 9747 1361
- Opening Hours: Vary by day, see their website or call for details.
- Services: Colouring, cutting, treatments
- Accessibility: Wheelchair-accessible entrance
- Payment Options: Credit/Debit cards, NFC mobile payments
Before booking, consider:
- Requesting a specific stylist who has received positive reviews (Olena or Sarah).
- Clearly and firmly communicating your needs and expectations.
- Being prepared to advocate for yourself if you feel your concerns are not being addressed.
Disclaimer: This article is based on publicly available reviews and opinions. Individual experiences may vary.