Pros 
Cons A Glowing Reputation: What Customers Are Saying About Twinfinity Hair & Beauty
Twinfinity Hair & Beauty, located at 187 Walters Rd, Blacktown NSW 2148, consistently receives overwhelmingly positive feedback, boasting an impressive 4.90 rating. Customers frequently highlight the salon’s welcoming atmosphere and the skill of the team. Conveniently, Twinfinity operates seven days a week, from 9:30 am to 7:30 pm, accommodating busy schedules. Appointments are recommended and the salon accepts both credit cards and NFC mobile payments for ease of transaction. Many reviewers specifically praise the twins who operate the salon, noting their professionalism and dedication to client satisfaction.
Here's a snapshot of common compliments:
- Exceptional Service: Repeatedly described as going “above and beyond” to ensure a relaxing and enjoyable experience.
- Skilled Technicians: Highly regarded for services such as threading, waxing, eyelash extensions, and particularly, hair treatments.
- Relaxing Environment: Customers appreciate the calming atmosphere, noting the vibrating salon beds (and the tip to request head massages!) contribute to a truly pampering experience.
- Fantastic Results: Many see Twinfinity as a place they can trust to deliver great results, specifically mentioning beautifully shaped eyebrows and superb hair colour.
- Convenient Location: The location in Blacktown is cited as being easily accessible.
- Coffee!: A surprisingly frequent mention – Twinfinity apparently makes a fabulous coffee.
Hair Transformations: From Keratin to Nanoplasty – Success Stories
Twinfinity Hair & Beauty excels in hair services, according to numerous testimonials. Keratin treatments are particularly well-received, with clients noting how carefully the team addresses hair concerns and delivers perfect results. One customer specifically mentioned their treatment was faster than expected, showcasing efficiency alongside quality.
Beyond keratin, the salon is gaining recognition for treatments like nanoplasty. A satisfied customer detailed a colour treatment following a nanoplasty, confirming the team's skill and ability to deliver “fabulous” results even weeks after the service. Foil application is also a strength, with a reviewer praising the "superb" colour and feeling treated like royalty.
Here's a breakdown of hair service highlights:
| Service | Customer Feedback |
|---|---|
| Keratin Treatment | Welcoming, careful application, exceeded expectations. |
| Nanoplasty | Excellent results, long-lasting 'fabulous' look. |
| Foils | Superb colour, exceptionally relaxing experience. |
| Haircuts | Beautifully layered cuts, best hairdresser in Blacktown. |
| Colour | Excellent service and amazing results. |
Beauty Beyond the Hair: Waxing, Threading, and Facials
While renowned for its hair services, Twinfinity Hair & Beauty also offers a comprehensive range of beauty treatments. Customers rave about the precision and professionalism of their waxing and threading services. Eyebrow shaping is consistently highlighted as a key strength, with one customer lamenting they wished they had a "before" photo to demonstrate the dramatic improvement.
Facials are also praised, demonstrating a commitment to client wellbeing. A reviewer particularly noted the technician’s attentiveness – checking skin condition before proceeding with a full face wax and facial, and being prepared to reschedule if the skin wasn't suitable. This level of care showcases a genuine concern for customer health and safety.
- Full Face Waxing/Threading: Described as professional and thorough.
- Eyebrow Shaping: Consistently lauded as beautifully executed.
- Facials: Attentive and tailored to individual skin needs.
- Eyebrow Tinting & Lash Extensions: Trusted services with repeat clientele.
Addressing Concerns: Transparency & Expectations
While the vast majority of feedback is positive, one customer shared a disappointing experience concerning a haircut. They provided a clear photo of their desired fade but found the actual result differed significantly. Importantly, they stated the salon didn’t explain that the results might vary. Further frustration arose when they were offered a fix at an additional charge, despite the initial service not meeting their expectations.
This isolated incident underscores the importance of clear communication and realistic expectation setting between stylists and clients. Twinfinity, based on the overwhelmingly positive reviews, generally prioritises customer satisfaction, but this case serves as a reminder that open dialogue is vital. The salon accepts relevant information via telephone at +61 426 134 155, and scheduling appointments is recommended to ensure dedicated time for consultation and service.