Pros 
Cons A Spectrum of Styles: What Customers Are Saying About SLIQ Hairdresser
SLIQ Hairdresser, located conveniently within Westpoint Blacktown, receives a 4.3-star rating, but digging deeper into customer feedback reveals a decidedly mixed experience. While many praise the salon’s convenience, friendly staff and reasonable prices, several concerning reports highlight inconsistencies in service quality, particularly regarding colour treatments and men’s cuts. The salon offers on-site services, wheelchair accessibility, and accepts a variety of payment methods including credit/debit cards and NFC mobile payments, further adding to its accessibility. It’s also noted as being ‘good for kids’, which is a plus for families. However, the varying opinions require a closer look.
Here’s a breakdown of recurring themes from customer reviews:
- Positives: Frequent mentions of excellent customer service and a polite, professional team consistently surface. The clean environment, pleasant smell, and convenient location (next to the food court) are also frequently cited as benefits. Several clients have been loyal for years, highlighting a consistently positive experience with specific stylists. The pricing is generally considered good value, especially for basic haircuts, with one customer reporting a $28 cost for a low taper fade.
- Negatives: A significant number of complaints focus on haircut mishaps, particularly for men. Issues include uneven sideburns, excessive hair removal (particularly around the forehead), and a perceived lack of skill from certain stylists when cutting men’s hair. Colouring services also receive substantial criticism, with reports of hair turning yellow, purple, or even brown due to improper toner application and potentially damaging bleaching. Several customers strongly advise women to avoid SLIQ for colour or foiling.
- Stylist Consistency: A recurring theme is the importance of sticking with a preferred stylist. Multiple reviewers emphasized that they had excellent experiences with specific hairdressers but encountered issues when trying someone new. One customer explicitly mentioned their old hairdresser from Hairplay, now at SLIQ, provided outstanding attention to detail and patience.
Accessibility & Family Focus: A Welcoming Environment?
SLIQ Hairdresser actively promotes accessibility, boasting a wheelchair-accessible car park and entrance. This is a significant benefit for customers with mobility concerns. The salon also markets itself as "good for kids," suggesting a family-friendly environment. However, the practical application of this ‘family-friendly’ appeal isn't directly addressed in most reviews.
Here’s a breakdown regarding accessibility and family suitability:
| Feature | Status | Customer Feedback |
|---|---|---|
| Wheelchair Access | Confirmed | Explicitly mentioned in facilities & reviews |
| Family Friendly | Claimed | Limited direct feedback; inferred benefit |
| Children Welcome | Confirmed | Listed as a service option |
| Appointment Needed | Not Required | Mentioned as a positive convenience factor |
Despite the claims, it's worth noting that the negative experiences detailed above potentially impact the suitability for children, particularly if a stressful haircut experience is a concern.
Colour Catastrophes & Cutting Concerns: A Deep Dive into Negative Experiences
The most alarming aspect of customer feedback centres around the quality of colouring services and certain haircuts. These aren’t isolated incidents; multiple reviewers detailed significant issues leading to further expense at other salons to rectify the damage.
Consider these specific anecdotes:
“The worst experience of my life…she made my hair go yellow and purple…absolutely no idea how to do colours. …wanted to charge me again to fix up her mistake…”
“Worst barber shop! …she had literally shaved the hair in the forehead instead of cut… Lesson learned never change from a person who usually does your hair…”
“Please don’t go here, and if you ever go here, don’s ask the adult woman with glasses to take your haircut! She’s the worst barber I’ve ever had in my life.”
These examples highlight not only the substandard execution of services, but also, in some cases, a lack of responsibility or willingness to rectify mistakes. The repeated warnings against specific stylists (particularly the “adult woman with glasses”) are a significant red flag. The reviews suggest a capability gap within the stylist team, specifically surrounding men’s cuts and colour application – potentially resulting in inconsistent quality and serious customer dissatisfaction. The incident regarding a passport photo haircut further emphasises the lack of understanding of customer needs.
Opening Hours & Practicalities: Planning Your Visit to SLIQ
SLIQ Hairdresser Westpoint Blacktown offers a comprehensive opening schedule, catering to a variety of needs. Being located inside Westpoint Blacktown provides convenience for shoppers, and the lack of a required appointment can be beneficial for spontaneous visits. However, potential customers should be aware of the potential for longer wait times, especially during peak hours.
Here's a detailed look at their opening hours:
- Monday: 9:00 AM – 5:30 PM
- Tuesday: 9:00 AM – 5:30 PM
- Wednesday: 9:00 AM – 5:30 PM
- Thursday: 9:00 AM – 9:00 PM (Extended hours!)
- Friday: 9:00 AM – 5:30 PM
- Saturday: 9:00 AM – 5:00 PM
- Sunday: 9:00 AM – 5:00 PM
Contact Information:
- Phone: +61 2 8631 7497
- Address: Shop 1020/17 Patrick St, Blacktown NSW 2148, Australia
Payment Options: Credit cards, debit cards, and NFC mobile payments are all accepted making transactions convenient.
It’s crucial to factor in the variable service quality described in customer reviews when planning a visit. While the location and hours are appealing, taking the time to research stylists and potentially requesting a familiar face may significantly improve the customer experience.