Pros 
Cons The Colosseum’s Shining Victors: Hairdressing Triumphs
Hair Colosseum, located in Blacktown, NSW, currently boasts a 4.1-star rating, and a dive into recent customer experiences reveals a salon of considerable talent alongside some concerning inconsistencies. A recurring name that repeatedly emerges in positive feedback is Suhaila (also referred to as Snow). Multiple clients rave about her skill, particularly when it comes to hair colour. One customer explicitly stated their results were a “five-star experience,” noting Suhaiila’s ability to understand their vision and recommend a flattering shade. Another described their colour as “exactly what I envisioned, if not better!”
Beyond Suhaiila, stylists Chloe and Maze have also garnered significant praise. Chloe’s talent for thinning and highlighting is highlighted, leaving a customer “never been so happy about a haircut.” Maze is lauded as a “magician” and “the most professional hairdresser” the reviewer had ever encountered, praised for her skill, communication, and overall expertise. Sylvana is also mentioned, working alongside Maze to deliver a ‘perfect’ haircut. It’s clear that when clients connect with the right stylist at Hair Colosseum, the results can be truly exceptional.
Here’s a quick breakdown of stylists frequently mentioned in positive reviews:
| Stylist Name | Speciality Mentioned | Customer Sentiment |
|---|---|---|
| Suhaiila (Snow) | Colour, Consultation | Highly Recommended, Five-Star Experience |
| Chloe | Thinning, Highlights | Extremely Happy, Best Haircut Ever |
| Maze | Overall Skill, Professionalism | Magician, Highly Skilled |
| Sylvana | Haircut | Perfect, Works well with Maze |
Accessibility & Convenience: A Mixed Bag
Hair Colosseum appears to prioritise accessibility, which is a strong point for potential clients. The salon facilities include a wheelchair-accessible car park, entrance, seating, and toilet—a level of inclusivity that isn’t always standard. They accept a broad range of payments: credit cards, debit cards, and NFC mobile payments, adding to their convenience.
However, operational functionality receives mixed feedback. While the salon boasts flexible opening hours – 9am-5:30pm Monday to Wednesday, 9am-9pm on Thursdays, 9am-5pm Saturdays, and 10am-5pm Sundays – ensuring accessibility across the week - some customers report issues beyond accessibility. The suggestion of inconsistent pricing – with potential “extra charges” added at the end of service – diminishes the positive impression of convenience. This is a significant concern.
When the Arena Turns Sour: Accounts of Disappointing Experiences
Unfortunately, not all experiences at Hair Colosseum are positive. Several reviews detail deeply unsatisfactory encounters that paint a concerning picture of inconsistent quality control and potentially problematic staff behaviour. One client recounted a profoundly upsetting experience with stylist Hailey, describing a complete lack of communication, awkwardness, and a dismissive attitude. The client felt belittled when Hailey attempted to address a poorly applied colour, culminating in a “fried” and “wonky” result.
Another customer reported a distressing situation involving a balayage treatment handled by Nia, which resulted in severely damaged hair after being left unattended for an hour. Adding to the distress, Nia was reportedly rude and even shouted at the client when concerns were raised, and the manager’s contact information was withheld.
A third review focuses on a decline in service quality since the departure of Dylan, and echoes the pricing concerns, alleging false advertising. Additionally, this review details rough handling during washing, leading to breakage and discomfort. It's important to note the recurring theme of negative experiences centering around communication, treatment of hair, and post-service care.
Beyond the Style: Atmosphere and Management Concerns
Numerous complaints suggest issues within the salon's atmosphere and potentially with management practices. The account involving Hailey implicates a lack of professional boundaries, with staff engaging in “inside jokes” during a client's appointment and seemingly gossiping about a client while she was at the basin. The review detailing the hair damage suggests a manager who speaks Persian demonstrated a dismissive and rough attitude.
The review detailing the service degradation after Dylan left, highlights a more systemic dereliction of duty - "People start to scratch their face or behind their ears like myself as Alana is too rough when she is washing the hair after the colour treatment and often breaks a lot of hair" - accusing a stylist of physically damaging clientele. This sort of negative experience is clearly affecting reputation and calling for action by executive leadership.
Taken together, these anecdotes raise serious questions about the salon’s staff training, quality control, and overall customer service ethos. While Hair Colosseum clearly boasts talented stylists, the negative experiences highlight a need for improvement in consistency, communication, and a stronger commitment to creating a positive and respectful environment for all clients.