Pros 
Cons A Tale of Two Experiences: What Customers Are Saying About Good Luck Hair Salon
Good Luck Hair Salon in Blacktown, NSW, operates with a 4.0 rating and consistently bustling weekend queues, yet customer experiences seem remarkably varied. While many praise its affordability and skilled cutters, others voice concerns about cleanliness, inconsistent pricing, and customer service. It's clear this isn't a salon afraid of a bit of honest feedback! Let's break down what punters are saying.
Here's a summary table of frequently mentioned pros and cons:
| Feature | Positive Feedback | Negative Feedback |
|---|---|---|
| Price | Very reasonable, good value | Inconsistent, "from" pricing |
| Haircuts | Detailed, precise, skillful | Opposite of request, rushed |
| Staff | Gauri & Roy highly praised | Unfriendly owner |
| Cleanliness | N/A | Filthy, dirty, unhygienic |
| Overall Vibe | No-frills, efficient | Rundown, needs upgrade |
Many customers highlight the exceptional skill of certain stylists. Gauri seems to be a standout, with one reviewer stating her services “exceeded expectations”, praising the “precise cutting and refreshing wash”. Roy also receives specific commendation, with one customer believing he “deserves higher price for the service”. This suggests that, when you get the right stylist, Good Luck Hair Salon can deliver excellent results. Several patrons appreciate the attention to detail, noting it’s a refreshing change from places that simply “mow your head with the clipper”. The consistent pricing over time for repeat customers is also a boon for those who've found a favoured hand.
The Price Puzzle & Payment Policies
One of the most recurring themes amongst reviews revolves around pricing. Good Luck Hair Salon advertises prices “from” a certain amount - $17 in some cases – but multiple customers report being charged significantly more, sometimes up to $25, "depending on her mood” according to one disgruntled patron. The lack of transparency and fluctuating costs are a major point of contention.
Added to the complexity is the fact that the salon only accepts cash. This is unusual in modern Australia, and while it doesn’t invalidate the service, it’s a considerable inconvenience for many. It also fuels suspicion around the pricing inconsistencies - no receipt and cash only can make verifying charges difficult. Several reviewers have even talked about reporting the salon to the Australian Taxation Office (ATO) due to the lack of receipts. This practice is highly unusual and may be a red flag for potential patrons.
Cleanliness Concerns & Facilities – Or Lack Thereof
Unfortunately, the salon doesn’t fare well when it comes to its facilities. Several customers describe the environment as “filthy” and “dirty”, with hair accumulating on furniture and blending with dust. A particularly alarming review details a lack of hygiene practices – the stylist reportedly used a trimmer without cleaning it between customers, leaving hair from the previous person on the blade.
“Most third class service…He didn't even bother to clean/brush the hair cut kit after using on someone and before on me as hair of previous person was stacked on the trimmer.”
While the salon advertises that it's “good for kids," accessibility is limited. It does not offer a wheelchair-accessible car park or entrance, which may raise concerns for some customers. The basic facilities reflect the ‘no frills’ ethos mentioned by some, but the lack of basic hygiene and accessibility features are disadvantageous and potentially detrimental to the customer experience.
A Loyal Following Despite the Flaws
Despite the negative feedback regarding cleanliness and pricing, Good Luck Hair Salon clearly retains a loyal customer base. One reviewer has been attending for over a year since their regular hairdresser closed, consistently receiving “detailed cuts” and excellent service. Another points out the consistently long queues on weekends as evidence that something must be done right.
The salon’s appeal seems to lie in its affordability and ability to cater to both traditional barber style haircuts and more complex hair salon cuts for women. The husband and wife team working there are repeatedly praised for their skill. A key takeaway? Good Luck Hair Salon isn’t about luxury or ambience. It's about getting a good haircut at a reasonable price, provided you're willing to overlook the less-than-ideal environment and potentially unpredictable pricing.
You can reach Good Luck Hair Salon at +61 2 9676 6543 at 19 First Ave, Blacktown NSW 2148, Australia. Opening hours are: Friday (9 am–6 pm), Monday (9 am–6 pm), Saturday (9 am–6 pm), Sunday (9 am–6 pm), Thursday (9 am–6 pm), and Wednesday (9 am–6 pm). The salon is closed on Tuesdays.