Pros 
Cons A Legacy of Loyal Customers: Why Enjoz Hair Face Body Stands Out
Enjoz Hair Face Body, located at 1 Flushcombe Rd, Blacktown, has clearly cultivated a strong and dedicated client base over the years. Boasting a solid 4.6-star rating, the salon clearly does something right. Many reviews highlight long-term patronage – one customer notes their wife has been a client for seven years, while another has trusted Enjoz with her blonde colour for over 15! This extended loyalty paints a picture of consistently delivered quality and trust. It’s not just about repeat business, though; many recommend Enjoz to friends and family, extending their positive experience outwards.
Here’s a snapshot of what keeps customers returning:
- Expert Colouring: Enjoz himself is particularly praised for his expertise with blonde hair, being described as a true professional and possessing a level of skill rarely found elsewhere.
- Welcoming Atmosphere: Several reviewers mention the warm, friendly, and welcoming atmosphere created by Enjoz, his wife Jo, and the entire team. This is often described as feeling like "family."
- Exceptional Service: Terms like "amazing," "caring," and "professional" consistently appear in reviews, indicating a high standard of customer care.
- Quality Cuts & Styles: From bobs to keratin treatments, customers express love for their new hairstyles and the skill of the styling team.
- Support for Family Business: The salon being a family-run business is a plus for customers who like supporting something local.
The Team at Enjoz: Individual Praises
While Enjoz often receives direct acclaim, several team members are individually highlighted for their exceptional service. Jo (Enzo’s wife) is repeatedly mentioned for her genuine and attentive care, going “above and beyond” to meet customer expectations. Mel, along with the broader hair stylist team, receive kudos for their professional cuts and overall great service. This reinforces the idea that Enjoz isn't just a one-person show – it’s a collective of talented individuals contributing to the salon’s success.
Here's a simple table illustrating frequent mentions:
| Staff Member | Frequency of Positive Mention | Key Skills/Attributes |
|---|---|---|
| Enjoz | High | Blonde specialist, skilled cutter, welcoming |
| Jo | Medium | Genuine, caring, attentive |
| Mel & Team | Medium | Professional cuts, great service |
Navigating the Logistics: Appointments and Accessibility
Enjoz Hair Face Body appears to be thoughtfully equipped to accommodate a range of needs. They accept various payment methods, including credit cards, debit cards, and NFC mobile payments. Importantly, the salon prioritises accessibility, with a wheelchair-accessible car park and entrance. Appointments are recommended, suggesting the salon is popular and operates efficiently with scheduled bookings.
Here’s a breakdown of key practical information:
- Opening Hours: Vary throughout the week, with closed Mondays and Sundays. Late appointments are available on Thursdays (until 8 pm).
- Location: Conveniently situated at 1 Flushcombe Rd, Blacktown NSW 2148.
- Contact: +61 2 9622 3000
- Accessibility Features: Wheelchair-accessible car park, wheelchair-accessible Entrance.
- Payment Options: Credit Cards, Debit Cards, NFC mobile payments.
Addressing Concerns: Where Enjoz Could Improve
Despite the overwhelmingly positive feedback, some criticisms emerge. One common complaint centres on appointment times running significantly over schedule – one client experienced a three-hour wait for a treatment and haircut. This points to a potential issue with time management or overbooking. More seriously, one review details a negative experience, citing rudeness and dishonesty, specifically regarding a late arrival and associated charges.
“Extremely rude and dishonest. I was charged $80 for a $40-60 curl style only because I was 20 mins late to my appt…Would not recommend for ANYONE.”
While this is a single instance, it's a stark contrast to the other reviews and warrants attention. Another comment suggests Enzo's communication style can occasionally come across as rude. These points highlight areas where Enjoz Hair Face Body could focus on refining their customer service and ensuring consistent positive experiences for everyone. It is also important to note, it doesn't appear customers can book online, promoting appointment bookings by phone only.