A Look at Desi Barber: What Customers are Saying
Desi Barber, located in Blacktown, positions itself as the premier Indian salon and barber in the area. With a rating of 3.9 stars, it's clear the experience is varied. This beauty salon offers a wide range of services, catering particularly to men’s grooming needs. Customers frequently mention the comprehensive nature of the services, stretching beyond standard haircuts to include facials, scrubs, and specialised spa treatments for men. The salon boasts accessibility features such as wheelchair-accessible parking and entrances, and accepts both card and mobile payments. It also seems to be reasonably family-friendly. However, reviews suggest a significant disparity in the quality of service received.
Here's a breakdown of what customers are experiencing:
- Service Range: Fades (all kinds), men’s facials, face scrubs, man spa, hair spa treatments.
- Accessibility: Wheelchair accessible parking & entrance
- Payment Options: Credit Cards, NFC mobile payments
The High Notes: Praise for Skilled Barbers
A recurring theme in positive reviews centres around the skill and personality of specific barbers, particularly Tony. Numerous customers specifically request Tony for haircuts and beard trims, praising his professionalism, attention to detail, and consistently satisfying results. One customer highlights Tony’s ability to provide “final adjustments” that elevate the overall quality. Another benefited from his recommendations for facial and skin treatments, reporting a refreshed and clean feeling. Saurav also receives a positive mention for being friendly and engaging.
“Toni from Desi Barber on Third Ave in Blacktown is both friendly and professional. His cuts are consistently satisfying. Highly recommendable. Will certainly be going back there again. Thank you, Toni.”
These positive experiences suggest that when matched with the right barber, Desi Barber can deliver excellent results, making it a valuable find within Sydney for those seeking specialised grooming services. Several reviewers gave it a full 5-star rating.
Concerns Regarding Service Consistency & Professionalism
While some customers have had exceptional experiences, a concerning number of reviews detail negative interactions and inconsistent service quality. A significant complaint revolves around being assigned a trainee who failed to deliver the requested haircut, resulting in a completely different style than desired. This necessitated a fix by an experienced barber, and in one instance, the customer ultimately had to cut their hair themselves.
Adding to these issues are reports of unprofessional behaviour, particularly regarding appointment booking. Customers describe being turned away despite the salon displaying opening hours extending beyond the time of their visit. One reviewer questioned the validity of the advertised closing time of 9pm, stating they were refused service at 7:10pm. There are also claims that staff frequently request cash or PayID payments directed to personal phone numbers, raising concerns about legitimate business practices.
Here’s a summary of the recurring issues:
Issue | Frequency |
---|---|
Inexperienced Barber | Moderate |
Unprofessional Refusal of Service | Moderate |
Cash/PayID Preference | Moderate |
Lack of Greeting/Attention | Low |
Opening Hours and Accessibility Details
Desi Barber in Blacktown operates with flexible hours, being open seven days a week. Here's a detailed look at their opening schedule:
- Monday: 10:00 AM – 8:00 PM
- Tuesday: 10:00 AM – 8:00 PM
- Wednesday: 10:00 AM – 8:00 PM
- Thursday: 10:00 AM – 8:00 PM
- Friday: 10:00 AM – 8:00 PM
- Saturday: 9:00 AM – 8:00 PM
- Sunday: 9:00 AM – 8:00 PM
However, as customer reviews indicate, these hours may not always be adhered to, with some experiencing refusal of service before the stated closing time. The salon does offer on-site services and prides itself on being “good for kids”. Crucially, they have invested in accessibility, providing wheelchair-accessible car parking and building access. For further information, you can contact them directly at +61 2 8631 6958 and find them at Shop 6/40 Third Ave, Blacktown NSW 2148.