Pros 
Cons A Rollercoaster of Reviews: Understanding the Keenan Hair Studio Experience
Keenan Hair Studio, located at 3/300 Chapel Rd, Bankstown NSW, presents a notably mixed picture based on recent customer feedback. With an overall rating of 3.3, it’s clear that experiences vary considerably. While some clients praise the friendly staff and results, others recount deeply unpleasant interactions and unsatisfactory haircuts. This section dives into the recurring themes of positive experiences, offering a counterpoint to the more concerning criticisms.
- The Good: Multiple reviewers highlight the ‘nice stuff’ and ‘friendly staff’ at Keenan Hair Studio. One customer specifically thanked ‘Minh’ for providing ‘good service’ and stated they would return. Another describes feeling “nice” (rated x100!), indicating a generally positive atmosphere and successful outcome for their visit.
- Service Range & Pricing: The price points reported are diverse. A simple haircut with a wash was reported at $50 AUD. However, a full hair colour and trim came to a significantly higher $400, leading one customer to feel the service was “overpriced”. This suggests a pricing structure that can vary greatly depending on the service requested, and potentially a lack of clarity around costs.
- Accessibility & Facilities: Keenan Hair Studio appears to be reasonably accommodating. They operate seven days a week, with consistent hours of 9:30 AM to 5:30 PM. They accept a variety of payment methods including credit, debit, and NFC mobile payments. The studio also specifies they are LGBTQ+ friendly and welcome children – a valuable offering for families. Notably, Wi-Fi isn't available. Appointments are required or strongly recommended ensuring a spot and minimising wait times.
The Concerning Trend: Rude Comments and Unsatisfactory Cuts
A significant number of reviews centre around deeply troubling experiences with a particular hairdresser at Keenan Hair Studio. This seems to be the core of the negative feedback. Multiple customers allege highly inappropriate comments regarding their body image, specifically targeting their weight during pregnancy.
"He also said that I’m fat like this, therefore high-neck bob style doesn’t fit me any more… How rude he is, very impolite."
This isn’t an isolated incident. A separate review details a similar experience with the hairdresser making comments about the customer’s sister's weight and claiming this impacted his ability to cut her hair "beautifully". This behaviour is not only unprofessional but also deeply damaging and constitutes unacceptable conduct.
Furthermore, several customers reported receiving “terrible” haircuts. One individual was so dissatisfied with a bob style cut, despite requesting adjustments, that they now need to wear a hat for months. Another simply stated the haircut was "ugly". Communication also appears to be an issue, with one reviewer stating it was “Hard to Understand” the hairdresser.
A Closer Look at Haircut Discrepancies
The discrepancies in haircut quality highlighted by customers indicate a potential lack of skill or attentiveness with certain styles – or potentially with the specific hairdresser causing the largest volume of complaints.
| Issue | Customer Description | Potential Impact |
|---|---|---|
| Bob Style Failure | Multiple requests for a bob style resulted in an “ugly” and poorly trimmed cut. Repeated requests for correction were ignored or ineffective. | Client dissatisfaction, need for correction elsewhere, potential emotional distress. |
| Communication Barrier | Difficulty understanding the hairdresser. | Misunderstandings leading to inaccurate haircuts. |
| Ignoring Client Direction | Hairdresser disregarded a client's request to trim higher in the back, despite prior example being shown. | Disappointment, frustration, needing further corrections. |
| Overpricing vs. Result | $400 for a full colour and trim perceived as “overpriced” despite a “nice” result. | Value for money concerns. |
These issues suggest a possible gap between client expectations and the service delivered, alongside critical communication problems.
Practical Considerations for Potential Clients
If considering Keenan Hair Studio, prospective clients should be aware of the varying experiences reported. Here’s a breakdown of currently known information to aid your decision:
- Book with Caution: Given the reports, specifically requesting a hairdresser other than the one repeatedly mentioned in negative reviews is strongly advised. While identifying the specific staff member isn't possible within this review, directly inquiring during booking is prudent.
- Be Specific & Vocal: Clearly communicate your desired style, and don’t hesitate to voice your concerns during the haircut if you’re unhappy with the progress. Bring photos of your desired style.
- Budget Accordingly: Be prepared for potentially higher costs for more complex services like full hair colour treatments. Confirm pricing before the service begins to avoid surprises.
- Accessibility Needs: Keenan Hair Studio is family-friendly and LGBTQ+ inclusive, offering a welcoming environment for a broader range of clientele.
- Contact Details: +61 2 8764 0697. You can reach out to discuss your needs and request specific stylists.