Pros 
Cons A Rollercoaster of Reviews: Exploring the Customer Experiences at K & M Hair & Beauty Lounge
K & M Hair & Beauty Lounge in Bankstown, NSW, presents a distinctly mixed picture according to recent customer feedback. With an overall rating of 4.2, a closer look reveals significant discrepancies between service offerings. While some clients rave about their experiences, particularly with waxing and facials, others detail frustrating and even damaging hair appointments. Open from 9am – 5pm Monday to Saturday, and closed Sundays, the salon accepts credit, debit and NFC mobile payments while appointments are recommended.
Here's a breakdown of what customers are saying:
- The Positives: The salon receives consistent praise for its waxing services, especially from customers preparing for special events. One user specifically highlighted a full body wax performed by "Karen," receiving a glowing 5-star rating for being painless and efficiently completed. Facial treatments also come in for accolades; customers describe them as “lovely” and “very professional” with “great customer service.” Karen is also repeatedly complimented as an excellent hairdresser delivering “amazing” results. Another customer noted wonderful customer service whilst having their eyebrows done.
- The Concerns: Numerous complaints focus on discrepancies with Groupon vouchers and unexpected additional charges. Several clients encountered issues where the quoted price was inflated mid-service, beyond the initial Groupon purchase, with justifications that felt disingenuous (e.g., “forgotten” bleach costs).
- Overall: It seems K & M Hair & Beauty Lounge may be more reliable for beauty treatments (waxing, facials) than for complex hair services, especially if a Groupon voucher is involved.
Hair-Raising Horror Stories: Deep Dive into Dissatisfied Hair Clients
The most scathing reviews centre around hair appointments. Several customers express significant dissatisfaction with the quality of haircuts and colourings performed at K & M Hair & Beauty Lounge.
One customer shared a particularly distressing experience:
“I feel like i dodged a bullet!!!!…Dark roots is what i asked for - they came out orange. I was happy with my length, don't trim just tidy, a few long layers for volume/texture - I look like a kid has hacked away my hair. All before my birthday, which I will no longer be celebrating because I can barely look myself in the mirror without crying.”
This review highlights several critical failures: miscommunication regarding colour, a botched haircut (particularly concerning advice about layers on thin hair), and a devastating emotional impact. Another client reported a similar issue with a haircut, feeling the stylist lacked the skill to achieve their desired result and was quick to dismiss them as a client.
Another customer was offered a 60-minute facial (purchased via Groupon) but only received 40 minutes of treatment, plus their scheduled haircut was cancelled with no prior notice. This demonstrates a pattern of poor communication and a disregard for appointment commitments.
Spotlighting the Service Discrepancies: A Head-to-Toe Breakdown
To better understand the contrasting feedback, here's a table outlining the services offered and the associated customer sentiment:
| Service | Customer Sentiment | Key Issues Reported |
|---|---|---|
| Haircuts | Generally Negative | Poor technique, miscommunication of desired style, uneven cuts, damage. |
| Hair Colouring | Negative | Incorrect colour results, damaging processes. |
| Waxing | Highly Positive | Painless, efficient, professional. |
| Facials | Positive | Professional, good customer service, relaxing. |
| Groupon Vouchers | Largely Negative | Unexpected additional charges, reduced service duration, appointment issues. |
It’s crucial to acknowledge that positive experiences do exist, specifically around waxing and facials. However, the recurring themes of poor communication, unexpected costs, and substandard hair services cannot be ignored.
Payment & Appointment Considerations: Planning Your Visit
K & M Hair & Beauty Lounge accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments. Appointments are highly recommended given the potential for long wait times or, as reported by one customer, outright cancellation of booked services.
Here's what potential customers should consider:
- Communication is Key: If booking for a hair service, be extremely detailed with your requests, providing reference images and clearly outlining your expectations. It may be wise to confirm the total cost upfront, especially if using a voucher.
- Groupon Caveats: Be prepared for the possibility of additional charges or limited service scope when using Groupon vouchers. Confirm the inclusions before the appointment begins.
- Consider Alternatives: Given the range of experiences, especially regarding hair, it’s worth exploring alternative salons in Bankstown with more consistently positive reviews. As one frustrated customer discovered, nearby salons like Jocelyn Chidiac Hair offer a markedly different experience.
- Double Check Your Bill: Thoroughly review any bills before payment to ensure they accurately reflect the agreed-upon services and pricing.