Pros 
Cons A Look at Glamour Sisters’ Reputation in Bankstown
Glamour Sisters, located at Shop 3/55 Raymond St, Bankstown NSW 2200, Australia, has garnered a 4.3-star rating, painting a picture of generally positive customer experiences. However, digging deeper reveals a mixed bag of opinions, indicating a consistent experience for some, but significant issues for others. The salon proudly states they are the #1 hair extensions destination in Sydney, boasting quality hair and superior installation techniques for hair safety. Operating hours are comprehensive - Monday to Friday 10am-5pm, and Saturdays 9am-2pm, with Sundays closed. Patrons are advised to book appointments. The salon is demonstrably committed to accessibility, offering wheelchair-accessible parking, entrance, and toilet facilities. Furthermore, Glamour Sisters explicitly welcomes the LGBTQ+ community and provides a transgender-safe space. They accept a wide range of payments including credit and debit cards, and NFC mobile payments.
The Praise: A Dedicated Fanbase
A substantial portion of Glamour Sisters’ clientele consistently report highly positive experiences. Many customers praise the team’s professionalism and welcoming attitude.
- Exceptional Customer Service: Numerous reviews highlight the staff’s dedication to making customers feel valued and pampered, often comparing their care to being treated like royalty.
- Quality of Work: Regular customers specifically commend the quality of hair extensions, noting the beautiful and impressive results consistently achieved. One customer highlighted a three-year streak of flawless service.
- Proactive Problem Solving: Clients have noted instances of the salon accommodating needs in a pinch, like assisting with mismatched clip-in extensions following a poor haircut elsewhere.
- Expert Advice: Some customers praise the stylists' expertise in providing advice suited to individual hair types and focusing on maintaining natural hair health. A customer spoke of valuing the salon’s “best advice depending on your hair”.
Here’s a breakdown of key praise points:
| Feature | Frequency of Mention |
|---|---|
| Customer Service | High |
| Hair Quality | Medium |
| Stylist Expertise | Medium |
| Problem Solving | Low |
The Concerns: Where Customer Experience Falters
Despite the positive reviews, a significant number of complaints have surfaced, outlining concerning experiences, primarily related to hair extension applications and aftercare. These issues are serious enough to warrant careful consideration.
"My scalp was bleeding. I tried contacting countless times after having my wefts in and explaining how severe the pain was. I was brushed off and eventually ignored. I found another woman (on Facebook marketplace) who removed them for me. She took many photos and was in shock with what they did to me."
This quote exemplifies the most serious allegations:
- Scalp Damage & Neglect: The most alarming reports detail severe scalp damage, including bleeding, intense pain, and lasting tenderness even months after removal. Crucially, several customers claim their concerns were dismissed or ignored by the salon staff.
- Misleading Hair Quality: The advertised “quality hair” is disputed, with one customer explicitly stating the hair provided felt like straw and did not behave like human hair.
- Hair Loss Issues: Permanent damage, including traction alopecia (bald spots along the hairline), is attributed directly to the weight and tension of the wefts applied.
- Poor Initial Impression & Rude Service: Some customers have experienced unprofessional behavior upon entering the salon – being stared at without greeting and experiencing a dismissive attitude when seeking assistance. One customer reported being turned away due to a lack of standard hair colours in stock, a situation they found unacceptable.
A Case-by-Case Breakdown of Critical Feedback
Beyond the general complaints, specific instances illustrate the range of issues potential customers should be aware of:
- Insufficient Assessment of Hair Type: A customer found that the salon installed 6 wefts despite identifying as having thin hair, leading to significant damage.
- Lack of Colour Availability: A customer sought black hair extensions– a standard colour–but was told the salon didn’t have it in stock. This lack of basic stock availability was compounded by a feeling of being dismissed by the staff.
- Inconsistent Customer Care: Whilst some reviewers claimed excellent care, the cited testimonial highlights a distinct lack of regard for a customer’s well being, stemming from potential complications due to an improper service.
- Prioritisation of aesthetics v health: A customer praises the hair itself, and the results. However, is this at a detriment to hair care? Glamour Sisters highlight prioritizing the health of natural hair, contradiction would suggest the services aren’t fully aligned to this mission.
It’s essential to note the lack of immediate resolution offered to customers experiencing issues. Several reviews detail attempts to contact the salon that were either ignored or resulted in unhelpful responses. While some customers report they found assistance from other vendors, there’s no indication that Glamour Sisters offered any rectification services for the problems experienced.