Pros 
Cons and your hair. It’s a real shame, but is it for cleaning in a lot of your content. This is due to a review that is all over the place and complex. So I am simplifying it into one review with multiple parts that may come off as an individual.
Colour x Lounge Bankstown: A Mixed Bag of Experiences
Colour x Lounge in Bankstown Central boasts a 4.3-star rating and convenient opening hours (Mon-Wed, Fri 9am-5:30pm, Thurs 9am-9pm, Sat 9am-5pm, Sun 10am-4pm). The salon offers accessibility features like wheelchair-accessible parking and entrances, along with key amenities like toilets. Credit cards and NFC mobile payments are accepted, but booking appointments in advance is recommended.
Despite these conveniences, customer experiences are varied, ranging from deeply dissatisfied to delighted. Here's a breakdown of the feedback:
Severe Dissatisfaction & Ongoing Dispute (Multiple Complaints Combined):
Several customers report significantly negative experiences centered on poor service quality, damage to hair, and lack of effective resolution. Specific issues include:
- Colouring Catastrophe: One customer reported extensive, and lasting damage to their hair following a balayage appointment. Their hair broke off and was severely damaged despite being in relatively good condition just prior to the visit.
- Unacknowledged Promotions: A promotional offer seen on Instagram was not honoured, resulting in a debate over costs.
- Stylist Neglect: The stylist was distracted by walk-ins leading to being neglected. She had to independently alert the stylist to check her hair.
- Unresponsive to Issues: When the damaging effects of the colour were apparent, the stylist was unresponsive to requests for correction.
- Managerial Unhelpfulness: The salon manager refused a refund even when evidence of the unhonoured promotion was presented. A resolution wasn’t met
- Lack of Accountability: Despite the stylist involved no longer working at the salon, the owners wouldn’t take accountability for the damage that occurred.
- Ongoing Tribunal Case: This customer is taking the salon to a tribunal and seeking compensation for the damage.
Positive Feedback
- Exceptional Customer Service: A customer praised the warm welcome and skilled assistance provided by a stylist named Saba. They appreciated the thorough consultation, gentle & nourishing treatment, and overall positive, rejuvenating experience.
A Mixed Bag (Possible Translation Issue):
A third complaint seems to contain garbled and repeated phrases, making the core issue unclear. It is likely either poorly written or translated, mentioning issues with a treatment or service appearing "not right" and struggling to have concerns addressed.
Overall:
Colour x Lounge in Bankstown appears to be a hit or miss. Their positive aspects – accessibility, and Saba’s skills are overshadowed by consistent criticisms over quality control, handling problems, and potentially, prioritising profit over customer well-being. Potential customers should consider the weighed opinions and proceed with caution.
Contact:
- Phone: +61 2 9790 7063
- Address: Bankstown Central, Sp 353 level 1, Bankstown NSW 2200, Australia