Pros 
Cons A Warm Welcome & Accessible Beauty
Salon Mysa, located at 459 David St, Albury NSW, is clearly making waves in the local hairdressing scene, boasting an impressive 4.5-star rating. It's not just the skills with scissors that customers are raving about, it's the overall experience. Several reviews highlight the lovely staff and a generally welcoming atmosphere.
Crucially, Salon Mysa stands out for its commitment to accessibility. They provide a full suite of wheelchair-accessible facilities, including parking, entrance, seating, and toilets – a detail often overlooked by other salons. This inclusive approach clearly resonates with clients. Beyond accessibility, the salon offers gender-neutral toilets and accepts a wide range of payment methods: debit cards, credit cards, and convenient NFC mobile payments.
Here’s a quick overview of the facilities:
| Facility | Available |
|---|---|
| Wheelchair Parking | Yes |
| Wheelchair Entrance | Yes |
| Wheelchair Seating | Yes |
| Wheelchair Toilet | Yes |
| Gender-Neutral Toilet | Yes |
| Standard Toilet | Yes |
| Appointments | Recommended |
| Credit Cards | Yes |
| Debit Cards | Yes |
| NFC Payments | Yes |
The convenient opening hours, extending into the evenings on Monday, Tuesday, Thursday and even offering a Saturday opening, cater to busy schedules.
The Stylists: Shining Stars & Areas for Growth
The talent within Salon Mysa appears to be a key drawcard. Client feedback frequently singles out individual stylists. Bonnie receives consistent praise for her foil work, with one delighted customer declaring her "amazing" and vowing to return. The rapport between stylists and clients is also a recurring theme. One reviewer specifically noted Lucy as “sweet natured with a pleasant personality”, highlighting the importance of a comfortable and engaging client experience.
However, all feedback isn’t entirely positive. One customer unfortunately experienced a markedly negative haircut, stating it was “absolutely the worst” they had ever received. They also raised concerns about the stylist’s perceived lack of clarity and focus, alleging they were “more interested in selling some product”. Critically, product upselling shouldn't come at the expense of fulfilling the client's initial request. The issue of hair health was also raised (“hair is like straw”), suggesting a potential problem with the products or techniques used. It’s important to note that this is an outlier among predominantly positive reviews, but highlights an area where consistent quality control is crucial.
First Impressions & Salon Ambiance
Beyond the quality of the haircut, the physical space of Salon Mysa receives glowing commendations. Customers describe the salon as “beautiful”, contributing positively to the overall experience. This suggests a deliberate investment in creating an aesthetically pleasing and comfortable environment. The positive atmosphere combined with the amicable staff fosters a space where clients feel relaxed and valued.
The salon’s commitment to a positive experience extends to encouraging appointments, ensuring stylists can dedicate the appropriate time and attention to each client. This contrasts sharply with the negative experience where a client felt their requests were not fully understood, perhaps stemming from a rushed or overly busy session.
Consistent Positivity: A Chorus of Approval
Despite the single, serious complaint, a significant body of evidence points towards consistently positive experiences at Salon Mysa. Phrases like "Always a pleasure," "Love this place," and "Amazing, every single time!" crop up repeatedly. These simple yet powerful statements demonstrate a strong level of customer satisfaction and loyalty.
Many patrons appreciate the friendly and approachable nature of the staff, enhancing the visit beyond just a hair appointment. It’s clear Salon Mysa strives to build relationships with its clientele.
“Amazing, every single time!” – a simple testament to the consistent quality offered.
Potential customers can contact Salon Mysa directly at +61 412 781 694 to book an appointment and experience it for themselves.