figgy: A Spectrum of Hair Salon Experiences in Albury, AU

Pros	Cons
Highly skilled stylists, particularly Katie and Abbey, who consistently deliver excellent results.	Some clients have experienced poor customer service, particularly when running late for appointments.
Fun and upbeat atmosphere in the salon, making visits enjoyable.	Discrepancies between requested hair colour and the final result, leading to dissatisfaction.
Friendly and welcoming staff who create a positive experience for clients.	High prices for services, with some clients feeling the results did not match the cost.
Complimentary drinks available during appointments, enhancing the overall experience.	Instances of feeling rushed or unvalued by staff, impacting the overall experience.
Many customers report satisfaction with their haircuts and colours, noting improvements in hair health.

Pros

Cons

Highly skilled stylists, particularly Katie and Abbey, who consistently deliver excellent results.

Some clients have experienced poor customer service, particularly when running late for appointments.

Fun and upbeat atmosphere in the salon, making visits enjoyable.

Discrepancies between requested hair colour and the final result, leading to dissatisfaction.

Friendly and welcoming staff who create a positive experience for clients.

High prices for services, with some clients feeling the results did not match the cost.

Complimentary drinks available during appointments, enhancing the overall experience.

Instances of feeling rushed or unvalued by staff, impacting the overall experience.

Many customers report satisfaction with their haircuts and colours, noting improvements in hair health.

A Buzz Around Town: First Impressions of Figgy

Figgy, located on Dean Street in Albury, NSW, is quickly building a reputation as a go-to hair salon. Boasting a solid 4.3-star rating, it appears many clients leave feeling refreshed and revitalised. The salon actively welcomes accessibility with wheelchair-accessible parking available, and caters to practical needs with toilet facilities. Appointments are recommended, which is unsurprising given its growing popularity. Modern payment options – including credit cards and convenient NFC mobile payments – ensure a smooth transaction process.

But beyond the conveniences, it's the atmosphere that frequently gets a mention. Customers consistently describe Figgy as having a fun and upbeat yet professional vibe. Adding to the overall experience, patrons can enjoy a selection of coffees and drinks during their appointments. This attention to detail appears to contribute significantly to positive customer perceptions. Hours are varied, with longer opening times on Tuesdays and Wednesdays, and closed on Saturdays and Sundays. You can reach them on +61 401 484 771.

The Stylists: Where Figgy Truly Shines

A large part of Figgy’s positive feedback centres around its skilled stylists. Katie consistently receives rave reviews, with clients stating she "nails it every single time". Her approach, described as thorough and consultative, prioritises client satisfaction, checking in throughout the process to ensure the desired look is being achieved.

However, experiences aren't universally positive – particularly one impactful incident involving Abbey. One customer detailed a distressing experience with a cancelled appointment, despite a willingness to forgo a pre-booked treatment to accommodate the stylist's time. This highlights the importance of clear communication and a flexible approach, especially when clients are navigating challenging life situations like postpartum.

Here’s a snapshot of stylist mentions:

Stylist	Sentiment	Key Feedback
Katie	Extremely Positive	Thorough, consistently delivers perfect results
Abbey	Mixed	Highly praised by some, negative experience reported regarding inflexible appointment handling
Claudia	Positive	Hair is healthier than ever after 3 years

Other positive mentions include Abbey delivering a fantastic haircut to another delighted client and Claudia praising Abbey's care for hair health over three years.

A Tale of Two Colour Experiences

Colour services at Figgy seem to elicit a spectrum of responses. Many customers are ecstatic with their results, loving their new cut and colour. One client described receiving "the best hair cut" ever, praising both the skill of the stylist and the wonderful customer service.

However, a significant complaint surfaced regarding a $700 full-head foils service for two people. The clients were completely disappointed as the final colour deviated significantly from their requested shade. Whilst the service itself was described as good, the unsatisfactory colour outcome clearly detracted from the overall experience.

It's important to note that colour results are subjective and heavily influenced by factors like existing hair condition and colour history. However, this instance serves as a reminder of the necessity for precise colour consultation and realistic expectation management.

Value & Overall Impression

Figgy appears to offer friendly, efficient, and affordable service – a combination highly valued by its clientele. Several reviewers specifically highlight the cost-effectiveness of the salon, making it an appealing option for those seeking quality hair care without breaking the bank.

The salon’s ability to swiftly accommodate a customer referred from a competitor is commendable. When a client faced a negative experience at Figgy, a nearby salon, BOSS Hair, immediately stepped in to provide a solution, showcasing the potential for strong community collaboration within Albury’s hair industry.

Despite the isolated negative experience reported, the overwhelmingly positive feedback suggests that Figgy is a popular and well-regarded salon. The varied opening hours and modern facilities, combined with skilled stylists and a pleasant atmosphere, contribute to its favourable standing within the Albury community.

Frequently Asked Questions About Hair Salon Figgy in Albury

What services does Hair Salon Figgy offer?

Hair Salon Figgy offers a wide range of services including haircuts, coloring, styling, and treatments. They pride themselves on thorough consultations to ensure clients receive exactly what they desire. The salon is known for its friendly atmosphere and professional staff, making it a great choice for anyone looking to refresh their look or try something new.

What are the opening hours for Hair Salon Figgy?

Hair Salon Figgy operates on specific days with varying hours. On Mondays, they are open from 9 am to 6 pm, Thursdays from 9 am to 4:30 pm, and Fridays from 8 am to 4:30 pm. The salon is closed on Saturdays and Sundays, providing services only during the weekdays. It's advisable to book an appointment in advance to secure your preferred time.

How can I book an appointment at Hair Salon Figgy?

To book an appointment at Hair Salon Figgy, you can call them directly at +61 401 484 771. Alternatively, you may also visit their website if available, where online booking options might be provided. It's recommended to book ahead, especially during peak times, to ensure you get the desired stylist and service.

What should I expect during my visit to Hair Salon Figgy?

During your visit to Hair Salon Figgy, you can expect a warm and welcoming atmosphere. The staff is known for their professionalism and friendliness, ensuring you feel comfortable throughout your appointment. A thorough consultation will be conducted to discuss your hair goals, and you can enjoy complimentary drinks while you wait. Overall, clients often leave feeling rejuvenated and satisfied with their new look.

What if I am running late for my appointment at Hair Salon Figgy?

If you find yourself running late for your appointment at Hair Salon Figgy, it's best to call ahead and inform them. While they strive to accommodate clients, arriving late may result in needing to reschedule, especially if it affects the timing of other appointments. Communication is key, so always let them know your situation to find a suitable solution.